AWARDS AND RECOGNITION

Recognized globally. 22 years of awards.

From technology to training to community. From Nacogdoches to Gujarat. Every award on this page was earned by an operating contact center, not a holding company.

40+

Industry awards

Years recognized

CCW recognitions

PACE Corporate Citizen

2025 FEATURED AWARDS

ICMI recognized QEval as the best new technology solution in the contact center industry.

The International Customer Management Institute evaluated QEval against commercial quality monitoring vendors and selected it as the 2025 winner. Built inside an operating contact center by the team that uses it every day.

TECHNOLOGY

ICMI Global Contact Center Award for Best New Technology Solution

QEval by ETSLabs

THE AWARDING BODY

ICMI is the research and training division of Informa, focused exclusively on contact center operations. Their technology award evaluates platforms on measurable operational impact, not marketing claims.

WHAT IT MEANS

QEval was recognized for analyzing 100% of customer interactions using AI-powered scoring, speech analytics, and coaching workflows. The platform was built inside an operating contact center and has processed 2.5 billion interactions. It is the only quality platform built by the same team that uses it in production every day.

COMPLETE AWARDS TIMELINE

Every award. Every year. 2003 to 2025.

Click a year to filter. Click again to show all.

ICMI Global Contact Center Award for Best New Technology Solution

International Customer Management Institute (ICMI)

Technology and Innovation

QEval by ETSLabs recognized as the best new technology solution across the global contact center industry.

Certified Asian American and Diverse-owned Business

US Pan Asian American Chamber of Commerce (USPAACC)

Diversity and Certification

Annual certification recognizing Etech as an Asian American diverse-owned business enterprise.

Best BPO/KPO Company of 2024

GESIA IT Association, Gujarat

BPO Excellence

Third time receiving this award from GESIA, recognizing Etech's India operations for BPO and KPO excellence.

Top 500 BPO Providers 2024

Time Doctor OA500

BPO Excellence

Named to the OA500 list of the world's top 500 outsourcing providers based on independent research.

Certified Asian American and Minority Owned Business

US Pan Asian American Chamber of Commerce (USPAACC)

Diversity and Certification

Annual USPAACC certification renewed for 2024.

Stellar Business Award for Business Process Outsourcing

US Pan Asian American Chamber of Commerce (USPAACC)

BPO Excellence

Recognized for outstanding achievement in business process outsourcing among Asian American owned enterprises.

CCW Excellence Award 2023: BPO of the Year

Customer Contact Week (CCW)

BPO Excellence

Named BPO of the Year at the CCW Excellence Awards, the contact center industry's annual recognition program.

Best Innovative Trainer Company 2023

Indian Society for Training and Development (ISTD)

Training and People

Recognized for innovation in workforce training programs across Etech's India operations.

Tech Cares Award 2023

TrustRadius

Community and Citizenship

Awarded for outstanding employee support, volunteerism, and education initiatives.

Certified Minority Business Enterprise (MBE)

Supplier Clearinghouse for California Public Utilities Commission

Diversity and Certification

MBE certification by the California PUC Supplier Clearinghouse for regulated utility supplier diversity programs.

Top 20 USA's Outsourcing/Offshoring Profession

Social Ranking

BPO Excellence

Ranked among the top 20 outsourcing and offshoring companies in the United States.

Top 20 World's Best Global Call Center Companies

Industry Ranking

BPO Excellence

Named to the list of the 20 best global call center companies worldwide.

CCW Excellence Awards 2021: BPO of the Year Runner-up

Customer Contact Week (CCW)

BPO Excellence

Runner-up for BPO of the Year at the 2021 CCW Excellence Awards.

Bronze Stevie Award: Sales/Customer Service Solutions Technology Partner of the Year

Stevie Awards

Technology and Innovation

Recognized as a technology partner of the year for sales and customer service solutions.

20 Most Promising QMS Solution Provider

CIO Review

Technology and Innovation

CIO Review named Etech among the 20 most promising quality management solution providers.

Best BPO/KPO Company

GESIA IT Association, Gujarat

BPO Excellence

Second GESIA Best BPO/KPO Company award recognizing India operations excellence.

CCW Excellence Awards 2019: Training and Development Solution Runner-up

Customer Contact Week (CCW)

Training and People

Runner-up for the Training and Development Solution category at the 2019 CCW Excellence Awards.

CCW Excellence Awards 2019: BPO of the Year Honorable Mention

Customer Contact Week (CCW)

BPO Excellence

Honorable Mention for BPO of the Year. Etech Insights also received Disruptive Technology of the Year Honorable Mention.

CCW Excellence Awards 2019: BPO of the Year Finalist

Customer Contact Week (CCW)

BPO Excellence

Named a finalist for BPO of the Year at the 2019 CCW Excellence Awards.

PACE Member of the Year 2019

Professional Association for Customer Engagement (PACE)

BPO Excellence

Named Member of the Year by PACE, the professional association for customer engagement.

The Fulcrum Award: Jim Iyoob, Chief Customer Officer

Industry Recognition

Leadership

Jim Iyoob, Chief Customer Officer, received the Fulcrum Award for impact on customer engagement.

Customer Engagement Compliance Professional Award: Ronnie Mize, Chief Security Officer

Industry Recognition

Leadership

Ronnie Mize, Chief Security Officer, recognized for compliance excellence in customer engagement.

Business Transformation and Operational Excellence: Matt Rocco, CEO of the Year Finalist

BTOES

Leadership

Matt Rocco named a finalist for CEO of the Year in Business Transformation and Operational Excellence.

Silver Stevie Award: Kaylene Eckels, Woman of the Year in Customer Service

Stevie Awards for Women in Business

Leadership

Kaylene Eckels received the Silver Stevie Award as Woman of the Year in Customer Service.

Best AI Product Finalist

GESIA IT Association, Gujarat

Technology and Innovation

Etech's AI product recognized as a finalist at the GESIA awards for technology innovation.

Top Customer Service Influencer: Jim Iyoob

Fit Small Business

Leadership

Jim Iyoob named a Top Customer Service Influencer by Fit Small Business.

Silver Stevie Award: Matt Rocco, People-Focused CEO

3rd Annual Stevie Awards for Great Employers

Leadership

Matt Rocco received the Silver Stevie Award as a People-Focused CEO at the Stevie Awards for Great Employers.

CCW Excellence Award 2018: Best Training and Development Program

Customer Contact Week (CCW)

Training and People

Third consecutive year winning Best Training and Development Program at the CCW Excellence Awards.

USPAACC Fast 100 Asian American Business Award

US Pan Asian American Chamber of Commerce (USPAACC)

Diversity and Certification

Founder Dilip Barot received the Fast 100 Asian American Business Award for rapid growth.

PACE Technovation Award 2018

Professional Association for Customer Engagement (PACE)

Technology and Innovation

Recognized for technology innovation in customer engagement by PACE.

10 Most Recommended Quality Management Solution Providers 2018

Insights Success

Technology and Innovation

Named among the 10 most recommended quality management solution providers by Insights Success.

Silver Stevie Award: Business Intelligence Solution

12th Annual Stevie Awards

Technology and Innovation

Silver Stevie Award for Business Intelligence Solution at the 12th Annual Stevie Awards.

Certified Member of Contact Center World Global Association

ContactCenterWorld

BPO Excellence

Certified membership in the Contact Center World Global Association.

CCW Excellence Award 2017: Best Training and Development Program

Customer Contact Week (CCW)

Training and People

Second consecutive year winning Best Training and Development Program at CCW.

Minority Business Enterprise (MBE) Verification

NMSDC

Diversity and Certification

Verified as a Minority Business Enterprise by the National Minority Supplier Development Council.

CustomerCount Customer Engagement Professional PACE Member Award

Professional Association for Customer Engagement (PACE)

BPO Excellence

Recognized for customer engagement professionalism by PACE and CustomerCount.

CCW Excellence Award 2016: Best Training and Development Program

Customer Contact Week (CCW)

Training and People

First year winning Best Training and Development Program at the CCW Excellence Awards.

Corporate Business Partner Award

Texas Association of School Boards (TASB)

Community and Citizenship

Recognized as a corporate business partner by the Texas Association of School Boards.

20 Most Promising QMS Solution Provider Award

CIO Review

Technology and Innovation

CIO Review named Etech among the 20 most promising quality management solution providers.

PACE Technovation Award 2014

Professional Association for Customer Engagement (PACE)

Technology and Innovation

Recognized for technology innovation in customer engagement.

PACE Corporate Citizen Award 2014

Professional Association for Customer Engagement (PACE)

Community and Citizenship

Fourth PACE Corporate Citizen Award recognizing community engagement.

PACE Corporate Citizen Award 2013

Professional Association for Customer Engagement (PACE)

Community and Citizenship

Third PACE Corporate Citizen Award.

SBIEC Quality Excellence Award 2013

Small Business International Exchange Council (SBIEC)

BPO Excellence

Recognized for quality excellence in small business operations.

PACE Corporate Citizen Award 2012

Professional Association for Customer Engagement (PACE)

Community and Citizenship

Second PACE Corporate Citizen Award.

Best Call Center/BPO Company

GESIA IT Association, Gujarat

BPO Excellence

First GESIA Best Call Center/BPO Company award recognizing India operations.

Community Impact Award: Business of the Year

East Texas Community Recognition

Community and Citizenship

Named Business of the Year for community impact in East Texas.

PACE Corporate Citizen Award 2010

Professional Association for Customer Engagement (PACE)

Community and Citizenship

First PACE Corporate Citizen Award.

Employer Award of Excellence

Workforce Solutions of Texas

Training and People

Recognized for employer excellence by Workforce Solutions of Texas.

Top 50 Minority Owned Business

DiversityBusiness.com

Diversity and Certification

Named among the top 50 minority-owned businesses in the United States.

Business of the Year

Stewart Blood Center

Community and Citizenship

Recognized as Business of the Year by the Stewart Blood Center for community service.

U.S. Chamber of Commerce Corporate Citizenship Award

U.S. Chamber of Commerce

Community and Citizenship

National recognition for corporate citizenship from the U.S. Chamber of Commerce.

Business of the Year

Nacogdoches Chamber of Commerce

Community and Citizenship

Named Business of the Year in Etech's founding year by the Nacogdoches Chamber of Commerce.

Showing 52 of 52 total awards

AWARD CATEGORIES

Six categories. 22 years of recognition across every dimension.

Technology, operations, training, leadership, community, and diversity. The breadth of recognition reflects the breadth of the operation.

AWARDS

Technology and Innovation

ICMI, GESIA AI, Stevie BI, CIO Review QMS, PACE Technovation

AWARDS

BPO Excellence

CCW BPO of Year, GESIA BPO/KPO (3x), OA500, ContactCenterWorld

AWARDS

Training and People

CCW Training (3 consecutive), ISTD Innovative Trainer, Stevie Great Employers, Tech Cares

AWARDS

Leadership

Matt Rocco, Kaylene Eckels, Jim Iyoob, Ronnie Mize

AWARDS

Community and Citizenship

PACE Corporate Citizen (4x), TASB, U.S. Chamber, East Texas Business of Year

AWARDS

Diversity and Certification

MBE (NMSDC), USPAACC (multiple), California PUC, Top 50 Minority

CERTIFICATIONS AND COMPLIANCE

Attested where it counts. Certified where your procurement team needs it.

Live attestation evidence is available at trust.etechgs.com.

SOC 2 Type II

Security, availability, processing integrity, confidentiality, and privacy controls. Attested annually by an independent auditor.

Attested

ISO 27001:2022

Information security management system covering all global sites, QEval platform infrastructure, and client data handling processes.

Certified

HIPAA

Administrative, physical, and technical safeguards for protected health information. No PHI stored from day zero. Third-party validated.

Compliant

PCI DSS Level 1

Highest level of payment card industry compliance. Annual assessment by a Qualified Security Assessor.

Certified

MBE Certified

Certified Minority Business Enterprise by the National Minority Supplier Development Council. Qualifies for Tier 1 and Tier 2 supplier diversity spend.

NMSDC Verified

View live attestation evidence at trust.etechgs.com

BY THE NUMBERS

22 years. 40+ awards. The recognition followed the work.

40+

Industry Awards

22 yrs

Consecutive Recognition

CCW Recognitions

GESIA Best BPO/KPO

PACE Corporate Citizen

RECOGNIZED LEADERS

Five leaders recognized by name. The awards followed their work.

Individual recognition for people who have led Etech's operations, compliance, customer experience, and growth.

Matt Rocco

President and CEO

CEO of the Year Finalist (BTOES, 2019)
Silver Stevie Award: People-Focused CEO (2018)

Recognized for people-focused leadership and business transformation. Matt Rocco has led Etech since its founding and operates on a servant leadership model that has produced under 5% monthly attrition and 6.3-year average tenure.

Kaylene Eckels

President

Silver Stevie Award: Woman of the Year in Customer Service (2019)

Recognized by the Stevie Awards for Women in Business for operational leadership across Etech's contact center operations.

Jim Iyoob

Chief Customer Officer

The Fulcrum Award (2019)
Top Customer Service Influencer (Fit Small Business, 2018)

Recognized with the Fulcrum Award for impact on customer engagement and named a Top Customer Service Influencer by Fit Small Business.

Ronnie Mize

Chief Security Officer

Customer Engagement Compliance Professional Award (2019)

Recognized for compliance excellence in customer engagement. Ronnie Mize has overseen 22 years of zero compliance breaches across all Etech operations.

Dilip Barot

Founder

USPAACC Fast 100 Asian American Business Award (2018)

Etech founder Dilip Barot received the Fast 100 Asian American Business Award from USPAACC for rapid business growth. He led the 2003 acquisition of a closing BellSouth call center in Nacogdoches, preserving 400 jobs.

TELL US ABOUT YOUR CONTACT CENTER

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22 years of recognition across technology, operations, training, leadership, community, and diversity. The awards followed the work. See what the work looks like for programs in your industry.

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