On-Demand Webinar

Decoding Your Customer Conversations: A Deep Dive into Analytics

Discover how you can transform your call center performance with powerful customer conversation analytics.

Jim Iyoob, Manu Dwievedi
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Unleash the Power of Customer Interactions​

Access our on-demand webinar that addresses the common challenges faced by call center managers and quality assurance professionals. 

In this webinar, we explore: :

  • Overcoming the data deluge: How to sift through vast amounts of conversation data to find what truly matters.
  • Breaking the quality assurance bottleneck: Strategies to streamline QA processes and increase efficiency.
  • Bridging the performance gap: Techniques to identify top performers and elevate your entire team.
  • Decoding customer sentiment: Learn to read between the lines and anticipate customer needs.
  • Transforming insights into action: Practical ways to use analytics for tangible improvements in customer satisfaction and resolution rates.
  • Why most AI projects fail in production environments.
  • How to validate vendors using measurable ROI criteria.
  • A practical evaluation checklist used by leading CX teams.
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What You Will Learn

What You’ll Learn​

  • Data Analysis: Extract key insights from customer interactions
  • QA Optimization: Streamline processes for increased efficiency
  • Performance Enhancement: Identify and replicate top agent behaviors
  • Sentiment Decoding: Anticipate customer needs through conversation analysis
  • Action Planning: Convert analytics into tangible improvement strategies
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Meet the Speakers

Meet the Speakers​

Three CX and AI practitioners with a track record of deploying AI in live contact center environments.

Jim Iyoob

Jim Iyoob

Chief Customer Officer, Etech Global Services

Jim Iyoob Chief Customer Officer, Etech Global Services

Jim is a 34-year veteran of the call center/BPO industry. He is passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery.

Jim has an impeccable track record of innovation and advanced business intelligence. He has been instrumental in setting up solutions for brands looking to optimize and automate their daily customer experience needs.

Manu Dwievedi

Manu Dwievedi

Director of Etech Insights, Etech Global Services

Manu Dwievedi Director of Etech Insights, Etech Global Services

Manu joined Etech in March 2014 as an Online Chat Representative. During his tenure, Manu has held responsibilities in various facets of call center, including operations, training as well as quality monitoring & analytics.

Manu is driven and passionate about customer experience management, data science, natural language processing, machine learning, and driving innovative conversational AI solutions for business growth.

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Don’t Miss out

Watch now to discover how you can turn your customer conversations into a goldmine of actionable insights and drive real performance improvements in your call center.

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FAQs

Common Questions

You can access the webinar by filling out the form and clicking the ‘Watch Now’ button.

No, it’s completely free to watch

You can contact us at: info@etechgs.com

Yes, opportunities for one-on-one consultations will be available.

You can reach out via info@etechgs.com.