{"id":45177,"date":"2019-12-13T00:00:50","date_gmt":"2019-12-13T00:00:50","guid":{"rendered":"https:\/\/www.etechgs.com\/?p=14656"},"modified":"2019-12-13T00:00:50","modified_gmt":"2019-12-13T00:00:50","slug":"etech-global-services-is-looking-forward-to-customer-contact-week-in-nashville","status":"publish","type":"press_release","link":"https:\/\/demo.etslabs.ai\/etech26\/press-release\/etech-global-services-is-looking-forward-to-customer-contact-week-in-nashville\/","title":{"rendered":"Etech Global Services is Looking Forward to Customer Contact Week in Nashville"},"content":{"rendered":"<p><strong>Nacogdoches, TX \u2013 December 13, 2019 \u2013 <\/strong>Etech Global Services is back again with yet another engaging workshop at this year\u2019s Customer Contact Week (CCW) in Nashville, Tennessee. The workshop titled, \u201c<em>CX Architecture \u2013 Using Agent Insights to Design a Remarkable Experience<\/em>\u201d will be held on Wednesday, January 29th from 8:15 am- 10:15 am. Etech will also be participating in the main conference days, which will be Thursday, the 30th, and Friday, the 31st at the JW Marriott in Nashville, TN.<\/p>\n<p>&nbsp;<\/p>\n<p>Etech\u2019s workshop will be an interactive discussion on how team member performance impacts not just customer experience, but the overall performance of a contact center. Etech and workshop attendees will discuss how when you are able to focus on the positive traits of team members and efficiently and effectively capitalize on these behaviors; organizations are able to develop a remarkable customer experience while reducing costs and improving operational efficiency.<\/p>\n<p>&nbsp;<\/p>\n<p>Don\u2019t forget to stop by Etech\u2019s booth to discuss:<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Why organizations should focus on agent performance for a better CX<\/li>\n<li>How team member performance impacts overall contact center performance and CX<\/li>\n<li>The significance of team member training and development to increase CX<\/li>\n<li>How to leverage team member performance data to enhance personalized customer interactions<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u201cThe frontline team of a contact center is arguably the most vital function to the overall success of an organization\u2019s customer engagement efforts. As the natural beginning to the customer journey<em>, contact center team members need to\u00a0<\/em>be experts in identifying customers\u2019 pain points to ensure a remarkable customer experience. Organizations who are able to effectively analyze team members\u2019 performance insights and turn that into relevant training, are able to develop remarkable interactions across all lines of business, which delivers a world-class customer experience every time your customers interact with your brand,\u2019\u2019 said Matt Rocco, Etech\u2019s President &amp; CEO.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><u>About Etech Global Services<\/u><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Etech Global Services is a global leader of customer engagement solutions serving some of the world\u2019s most trusted brands. Etech is <strong>trusted<\/strong>\u00a0with their most precious assets- their customers. Why? Because Etech\u00a0<strong>honors commitments and delivers<\/strong>; the result is\u00a0<strong>measurably changing behavior<\/strong>\u00a0while driving business growth and profitability through solutions that engage millions of customers each day across multiple touchpoints using analytical, traditional, digital, mobile and emerging technologies to communicate with your customers when and how they choose.<\/p>\n<p>&nbsp;<\/p>\n<p>Etech believes in making a remarkable difference for each other, our customers, and within our communities. Etech\u2019s industry-leading technology services, like\u00a0<strong>Etech Insights<\/strong>, provide you with business insights and analytics that transform your interactions. Etech Insights combines human intelligence with the knowledge and power of artificial intelligence to identify performance-enhancing behaviors and voice-of-customer insights that are not easily identifiable through traditional quality management. Etech\u2019s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and create a competitive advantage of your competition, leading to increased market share.<\/p>\n<p>&nbsp;<\/p>\n<p>Etech believes through serving; we can make a remarkable difference for you and your customers.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\">###<\/p>\n<p>Press Contact:<\/p>\n<p><a href=\"mailto:press@etechgs.com\">press@etechgs.com<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nacogdoches, TX \u2013 December 13, 2019 \u2013 Etech Global Services is back again with yet another engaging workshop at this [&hellip;]<\/p>\n","protected":false},"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","press_release_category":[137],"press_release_tag":[],"resource_topics":[],"resource_industries":[],"class_list":["post-45177","press_release","type-press_release","status-publish","hentry","press_release_category-137"],"acf":[],"_links":{"self":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release\/45177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release"}],"about":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/types\/press_release"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/comments?post=45177"}],"wp:attachment":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/media?parent=45177"}],"wp:term":[{"taxonomy":"press_release_category","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release_category?post=45177"},{"taxonomy":"press_release_tag","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release_tag?post=45177"},{"taxonomy":"resource_topic","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/resource_topics?post=45177"},{"taxonomy":"resource_industry","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/resource_industries?post=45177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}