{"id":45172,"date":"2019-08-28T23:04:03","date_gmt":"2019-08-28T23:04:03","guid":{"rendered":"https:\/\/www.etechgs.com\/?p=13632"},"modified":"2019-08-28T23:04:03","modified_gmt":"2019-08-28T23:04:03","slug":"etech-global-services-gears-up-to-participate-at-customer-contact-week-in-austin","status":"publish","type":"press_release","link":"https:\/\/demo.etslabs.ai\/etech26\/press-release\/etech-global-services-gears-up-to-participate-at-customer-contact-week-in-austin\/","title":{"rendered":"Etech Global Services Gears Up to Participate at Customer Contact Week in Austin"},"content":{"rendered":"

Nacogdoches, TX\u2013 August 29, 2019<\/strong> \u2013 Etech Global Services, a leading provider for customer engagement solutions, will be participating at the Customer Contact Week (CCW) to be held at The Hilton, Austin from September 16th – 19th, 2019. This year\u2019s CCW Austin will be an exciting conference made up of an incredible speaker line-up, top-rated sessions,networking opportunities, new and improved interactive discussion groups, exclusive site tours, and a fantastic celebrity headliner. Etech will lead an interactive workshop at the conference titled, \u201cCX Architecture: 5 Steps to Transform Your Customer Insights\u201d on Monday, September 16th, 2019.<\/p>\n

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The focus of Etech\u2019s workshop will be on how the groundbreaking combination of Artificial Intelligence (AI) and Human Intelligence (HI) transforms the customer experience architecture. This process refines unstructured data sets into actionable insights and enables contact center managers to drive successful behaviors. The attendees will get an opportunity to explore the crucial impact that a HI+AI driven process provides to elevate the customers journey which delivers an experience that speaks for itself.<\/p>\n

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Stop by Etech\u2019s booth #504 to have one-on-one discussions with our team and ask about:
\n\u2022 The need for human intelligence and artificial intelligence in customer experience
\n\u2022 Techniques applied to improve customer experience through human intelligence & artificial intelligence
\n\u2022 Deliver 360 degree customer experience with artificial intelligence & human intelligence<\/p>\n

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\u201cMost brands are not able to identify true customer sentiments, let alone, how to obtain actionable insights from them. The reason is an inadequate and inefficient analysis of customer interactions at the contact center level. At Etech, we believe when you combine a proven AI platform with experienced data scientists, you get your \u201cwinning formula.\u201d Etech is excited to share how our people leverage the power of Artificial Intelligence to listen, identify, analyze, improve, and predict, the five effective steps of quality monitoring that lead us to transform our customer insights and deliver effortless customer experience each and every time,\u201d said Etech\u2019s President & CEO, Matt Rocco.<\/p>\n

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About Etech Global Services<\/u><\/strong><\/p>\n

Etech Global Services, headquartered in Nacogdoches, Texas and with branches in Lufkin, Dallas, Rusk, Texas; West Palm Beach, Florida; Jamaica and India, is a leading provider of customer engagement solutions for many of the world\u2019s most trusted brands. They trust Etech with their most precious assets \u2013 their customers. Why? Because Etech\u2019s commitment to continuous improvement, next-generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.<\/p>\n

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Etech believes in making a remarkable difference for their people, customers and communities. Etech\u2019s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech\u2019s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.<\/p>\n

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###<\/p>\n

Press Contact:<\/p>\n

press@etechgs.com<\/a><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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