{"id":45169,"date":"2019-07-16T21:55:02","date_gmt":"2019-07-16T21:55:02","guid":{"rendered":"https:\/\/www.etechgs.com\/?p=13211"},"modified":"2019-07-16T21:55:02","modified_gmt":"2019-07-16T21:55:02","slug":"etech-global-services-speak-austin-contact-center-alliance-fall-symposium","status":"publish","type":"press_release","link":"https:\/\/demo.etslabs.ai\/etech26\/press-release\/etech-global-services-speak-austin-contact-center-alliance-fall-symposium\/","title":{"rendered":"Etech Global Services to Speak at the Austin Contact Center Alliance Fall Symposium"},"content":{"rendered":"

Nacogdoches, TX \u2013 July 17, 2019<\/strong> – Etech Global Services is honored to speak at the Austin Contact Center Alliance (ACCA) Fall Symposium on Thursday, September 12th, 2019. Etech is hosting an interactive discussion on \u2018The Future of Customer Experience in the Call Center\u2019 which is one of the most talked-about topics in the industry today.<\/p>\n

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In Etech\u2019s session, attendees and presenters alike will discuss the ever-changing landscape of customer experience in today\u2019s world and also explore how Human Intelligence + Artificial Intelligence can take customer experience to the next level. By identifying opportunities and actionable insights, this groundbreaking duo of HI + AI can transform contact center processes to achieve operational excellence and agility.<\/p>\n

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The Austin Contact Center Alliance (ACCA) was founded to create a local trade association specific to the contact center industry and the Fall Symposium will be full-day uniting industry leaders, dynamic speakers, and state-of-the-art resources for contact center professionals.<\/p>\n

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\u201cAt Etech we say, \u201cServing your customer is not just YOUR priority, it is OUR priority.\u201d The Customer will always be a top priority in our business which is why adapting to the latest practices to improve the CX is vital to an organization\u2019s success. Focusing on effortless customer experience is one thing, but understanding how to optimize it and interpret your Call Center data is the real game-changer. Etech is excited to participate in the ACCA Fall Symposium to share and learn about the recent trends that will shape the customer experience dynamic in the years ahead,\u201d said Etech\u2019s Matt Rocco, President & CEO.<\/p>\n

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Those who attend Etech\u2019s session can expect to walk away with the below takeaways:
\n\u2022 Importance of combining Human Intelligence + Artificial Intelligence
\n\u2022 Why focus on CX & how to improve it
\n\u2022 Utilize a 360-degree view of customers to obtain meaningful data
\n\u2022 Use AI & HI to Empower Your Coaches, Trainers & Bots<\/p>\n

 <\/p>\n

About Etech Global Services<\/u><\/strong><\/p>\n

Etech Global Services is a global leader of customer engagement solutions serving<\/strong> some of the world\u2019s most trusted brands. Etech is trusted <\/strong>with their most precious assets- their customers. Why? Because Etech honors commitments and delivers<\/strong>; the result is measurably changing behavior<\/strong> while driving business growth and profitability through solutions that engage millions of customers each day across multiple touch points using analytical, traditional, digital, mobile and emerging technologies to communicate with your customers when and how they choose.<\/p>\n

 <\/p>\n

Etech believes in making a remarkable difference for our people, our customers, and our communities. Etech\u2019s industry leading technology services, like Etech Insights<\/strong>, provides you with business insights and analytics that transform your interactions. Etech Insights combines human intelligence with the knowledge and power of artificial intelligence to identify performance enhancing behaviors and voice-of-customer insights that are not easily identifiable through traditional quality management. Etech\u2019s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and create a competitive advantage of your competition leading to increased market share.<\/p>\n

 <\/p>\n

Etech believes through serving<\/strong>, we are able to make a remarkable difference for you and your customers.<\/p>\n

 <\/p>\n

###<\/p>\n

Press Contact:<\/p>\n

press@etechgs.com<\/a><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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