Nacogdoches, TX \u2013 May 28, 2019<\/p>\n
– Etech Global Services, a leading provider of customer engagement solutions, recently announced their participation in the much anticipated Contact Center Virtual Summit scheduled to happen from July 7th – July 27th, 2019. Etech will be leading an engaging discussion focused on, \u2018High-Performance Agent Development\u2019 on July 10, 2019.<\/p>\n
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The Contact Center Virtual Summit (CCVS) has the primary objective to take customer service performance to the next level. This monumental online event is organized by two experts in the area of Epic Virtual Summits who also have a remarkable career in the contact center world. CCVS will be the perfect combination of intelligence and influence from some of the best contact center experts across the globe. At no cost to the attendees, this is an event contact center professionals do not want to miss.<\/p>\n
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\u201cI and the entire Etech family are extremely excited to be a part of the Contact Center Virtual Summit. A virtual conference like this can be the best way to educate customer service enthusiasts around the world whose schedules may not allow them to make a trip like traditional conferences. CCVS will be a great platform to share Etech\u2019s ideas and best practices on how to deliver an effortless customer experience,\u2019\u2019 said Etech\u2019s Matt Rocco.<\/p>\n
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Etech\u2019s session on \u2018High-Performance Agent Development\u2019 in the Contact Center Virtual Summit (CCVS) will be a comprehensive depiction of how a contact center can elevate its agent performance to become more efficient while understanding the major roadblocks their agents face on a daily basis. Etech will be speaking on everything from the organization\u2019s customer-focused values to its customized tools for the enhancement of the CX environment.<\/p>\n
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The key takeaways that you can expect from Etech\u2019s session are:<\/p>\n