{"id":45153,"date":"2018-09-17T06:09:08","date_gmt":"2018-09-17T06:09:08","guid":{"rendered":"https:\/\/www.etechgs.com\/?p=10110"},"modified":"2018-09-17T06:09:08","modified_gmt":"2018-09-17T06:09:08","slug":"etech-global-services-leading-ways-customer-interaction-customer-contact-week","status":"publish","type":"press_release","link":"https:\/\/demo.etslabs.ai\/etech26\/press-release\/etech-global-services-leading-ways-customer-interaction-customer-contact-week\/","title":{"rendered":"Etech Global Services Leading Ways With Customer Interaction at Customer Contact Week"},"content":{"rendered":"<p><strong>Nacogdoches, TX \u2013 September 17, 2018<\/strong>\u00a0\u2013 Etech Global Services, an award-winning business provider of customer engagement solution, will be exhibiting at a brand new two-hour workshop at this year\u2019s CCW Austin, titled, \u201cProfessor Customer: Empower Your Customers to Teach You Customer Experience Delivery They Crave\u201d on Tuesday, October 9th, 2018.<\/p>\n<p>&nbsp;<\/p>\n<p>In this newly developed workshop Etech\u2019s Chief Customer Officer, Jim Iyoob will coach the attendees on how important Customer Experience is in today\u2019s marketplace and show them how listening to their customers can help unlock this ever-evolving metric. Be sure to stop by Etech\u2019s booth, #14, on Wednesday, October the 10<sup>th<\/sup> and Thursday the 11<sup>th<\/sup> to meet the team and see firsthand some examples of Etech\u2019s services and impacts.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>During Etech\u2019s session, the attendees can expect to understand:<\/strong><\/p>\n<ul>\n<li>The formula for Maximizing Customer Experience<\/li>\n<li>Key Factors Driving Customer Experience Satisfaction<\/li>\n<li>Using VOC to drive quality of the Customer Experience<\/li>\n<li>How AI Can Help Enhancing Customer Experience<\/li>\n<li>How AI enables Customer Analytics Discover High-Impact Customer Insights<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>\u201cToday the customers have various complaining channels such as your organization website, social media channels and with these evolved customers\u2019 engagement paths are steeped in legacy and instantly feel outdated. Artificial Intelligence is being successfully employed to provide informed customer experience at any point along the customer journey. In this workshop, Etech will lay the grounds to share why Human Intelligence along with Artificial Intelligence is a game changer in Customer Experience\u201d, said Etech\u2019s Chief Customer Officer, Jim Iyoob.<\/p>\n<p>&nbsp;<\/p>\n<p>During this workshop, the attendees will learn why customer experience is a competitive driver of growth and how artificial intelligence is a natural fit for contact centers and how as it offers a solution for dealing with large amounts of data.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><u>About Etech Global Services<\/u><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Etech Global Services is a leading provider of customer engagement solutions for many of the world\u2019s most trusted brands. They trust Etech with their most precious assets \u2013 their customers. Why? Because Etech\u2019s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.<\/p>\n<p>&nbsp;<\/p>\n<p>Etech believes in making a remarkable difference for you and your customers. Etech\u2019s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech\u2019s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\">###<\/p>\n<p><strong>Press Contact:<\/strong><br \/>\n<a href=\"mailto:press@etechgs.com\">press@etechgs.com<\/a><\/p>\n<style>\n.press_release-listing ul li p<br \/>    clear: both;<br \/>    padding-bottom:10px !important;<br \/>}<br \/>.press_release-listing ul li ul li<br \/>    margin-bottom:0px !important;<br \/>}<br \/>.press_release-listing ul li ul<br \/>     margin-bottom: 10px;<br \/>}<br \/>.press_release-listing ul li a{ display: inline;}<br \/><\/style>\n","protected":false},"excerpt":{"rendered":"<p>Nacogdoches, TX \u2013 September 17, 2018\u00a0\u2013 Etech Global Services, an award-winning business provider of customer engagement solution, will be exhibiting [&hellip;]<\/p>\n","protected":false},"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","press_release_category":[122],"press_release_tag":[],"resource_topics":[],"resource_industries":[],"class_list":["post-45153","press_release","type-press_release","status-publish","hentry","press_release_category-122"],"acf":[],"_links":{"self":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release\/45153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release"}],"about":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/types\/press_release"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/comments?post=45153"}],"wp:attachment":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/media?parent=45153"}],"wp:term":[{"taxonomy":"press_release_category","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release_category?post=45153"},{"taxonomy":"press_release_tag","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release_tag?post=45153"},{"taxonomy":"resource_topic","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/resource_topics?post=45153"},{"taxonomy":"resource_industry","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/resource_industries?post=45153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}