{"id":45143,"date":"2018-04-20T00:00:51","date_gmt":"2018-04-20T00:00:51","guid":{"rendered":"https:\/\/www.etechgs.com\/?p=8875"},"modified":"2018-04-20T00:00:51","modified_gmt":"2018-04-20T00:00:51","slug":"etech-global-services-wins-2018-pace-technovation-award","status":"publish","type":"press_release","link":"https:\/\/demo.etslabs.ai\/etech26\/press-release\/etech-global-services-wins-2018-pace-technovation-award\/","title":{"rendered":"Etech Global Services Wins 2018 PACE Technovation Award"},"content":{"rendered":"

PACE recognizes Etech with Award for exceptional call center quality management program called Etech Insights<\/em><\/p>\n

Nacogdoches, TX \u2013 April 20, 2018<\/strong>\u00a0\u2013 Etech Global Services is proud to announce that on April 17th, the PACE Association publicly announced Etech as the winner for the 2018 PACE Technovation Award for innovation in product and services within the industry.<\/p>\n

Etech Global Services earned the award for their quality management program called Etech Insights. Etech Insights is innovative and unique in its approach to total quality management; providing a creative combination of people, processes and technology to deliver a remarkable customer experience that supports all facets of business.<\/p>\n

Etech\u2019s solution exceeds traditional quality management by combining human intelligence with artificial intelligence to capture and analyze 100% of customer interactions. This enables Etech\u00a0to identify performance enhancing behaviors and voice-of-customer insights that are not easily identifiable through traditional quality management. Etech\u2019s approach to quality is that it is not enough to simply \u2018check boxes\u2019, the strategy and focus is on reducing customer effort and improving processes to further enhance customer experience.<\/p>\n

Etech\u2019s Communication Intelligence Platform leverages artificial intelligence to record, transcribe and analyze phone conversations to surface insights that impact sales performance, customer sentiment, customer loyalty and compliance.<\/p>\n

As a leading business process provider, Etech Global Services is pleased to be the recipient of the 2018 PACE Technovation Award. \u201cThe technology partnered with human intelligence allows us to deliver insights on a greater number of interactions. And while the artificial intelligence technology has streamlined the process for us, it is ultimately the human intelligence that enables this technology to create the remarkable results our customers are seeing today.\u201d Said Etech\u2019s Matt Rocco, President & General Manager<\/p>\n

About PACE<\/strong><\/p>\n

The Professional Association for Customer Engagement (PACE) is the only non-profit trade organization dedicated exclusively to the advancement of companies that use an omni-channel approach to engaging their customers. For both business to business and business to consumer driven organizations, these channels include contact centers, email, chat, social media, web, and text. While the Association was founded on contact center operations, the technology that fuels these businesses has advanced. PACE recognizes that the digital transformation has forever changed the way in which its member companies engage their customers.\u00a0The organization is passionate about growing businesses by improving the customer experience at the point of engagement.<\/p>\n

About Etech Global Services<\/strong><\/p>\n

Etech Global Services is a leading provider of customer engagement solutions for many of the world\u2019s most trusted brands. They trust Etech with their most precious assets \u2013 their customers. Why? Because Etech\u2019s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.<\/p>\n

Etech believes in making a remarkable difference for you and your customers. Etech\u2019s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech\u2019s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.<\/p>\n

###<\/p>\n

Press Contact:<\/strong>
\npress@etechgs.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

PACE recognizes Etech with Award for exceptional call center quality management program called Etech Insights Nacogdoches, TX \u2013 April 20, […]<\/p>\n","protected":false},"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","press_release_category":[122],"press_release_tag":[],"resource_topics":[],"resource_industries":[],"class_list":["post-45143","press_release","type-press_release","status-publish","hentry","press_release_category-122"],"acf":[],"_links":{"self":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release\/45143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release"}],"about":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/types\/press_release"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/comments?post=45143"}],"wp:attachment":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/media?parent=45143"}],"wp:term":[{"taxonomy":"press_release_category","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release_category?post=45143"},{"taxonomy":"press_release_tag","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release_tag?post=45143"},{"taxonomy":"resource_topic","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/resource_topics?post=45143"},{"taxonomy":"resource_industry","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/resource_industries?post=45143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}