{"id":45103,"date":"2016-11-30T11:13:54","date_gmt":"2016-11-30T11:13:54","guid":{"rendered":"https:\/\/www.etechgs.com\/?p=3347"},"modified":"2016-11-30T11:13:54","modified_gmt":"2016-11-30T11:13:54","slug":"etech-announces-partnership-with-tethr","status":"publish","type":"press_release","link":"https:\/\/demo.etslabs.ai\/etech26\/press-release\/etech-announces-partnership-with-tethr\/","title":{"rendered":"Etech announces partnership with Tethr \u00ae"},"content":{"rendered":"<p><strong>Nacogdoches, TX \u2013 November 30, 2016<\/strong> &#8211; Technology is a vital component for service delivery organizations and it is imperative\u00a0for organizations, like Etech, to integrate automated systems to enhance\u00a0productivity and efficiency of our day to day operations. Customer Experience (CX) is proving to be the key differentiator for businesses to stay ahead of their competitors and is a metric that must constantly be improving in order for businesses to stay relevant..<br \/>\nWhen searching for valuable customer interaction data, look no further than your contact center. The traditional quality monitoring method with the help of human resources, while still important, limits the data to only a few sampled calls and misses\u00a0a\u00a0large volume of calls that have details useful for your businesses&#8217; growth.<\/p>\n<p>&nbsp;<\/p>\n<p>With a vision to provide much faster and deeper insights to what customers are saying about your products and services, Etech Global Service has recently partnered with Tethr<sup>\u00ae<\/sup>.<\/p>\n<p>&nbsp;<\/p>\n<p>Tethr<sup>\u00ae<\/sup>is an intelligent platform that transcribes 100% of your voice conversations to text in real time with the help of voice technology and machine learning and helps discover hidden business opportunities that you never knew, actually existed. Tethr<sup>\u00ae<\/sup>\u00a0enables you to identify and replicate the top sales performer behaviors that directly impact sales results and unearths insights to improve your company\u2019s marketing effectiveness.<\/p>\n<p>&nbsp;<\/p>\n<p>Tethr\u00ae assists its users in gathering Voice of Customer, Voice of Company and sales attributes that have a positive influence on \u2013<\/p>\n<p>&nbsp;<\/p>\n<ul style=\"padding-left: 40px; padding-bottom: 25px;\">\n<li><strong>Sales Effectiveness<\/strong> \u2013 Unlock the value within your conversations to drive sales improvements<\/li>\n<li><strong>Agent Productivity<\/strong> \u2013 Replicate the most effective communication patterns across your sales team<\/li>\n<li><strong>Customer Loyalty<\/strong> \u2013 Proactively identify and address the issues directly impacting customer loyalty<\/li>\n<li><strong>QA productivity<\/strong> \u2013 Expands and enhances the work of the existing EMS team, especially in the areas of business insights and customer sentiment analysis<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p>Every business professional is curious where their customer engagement stands and how they can enhance it. These hidden behavioral aspects are derived from your customer interactions using Tethr\u00ae. \u201cArtificial intelligence joins human intelligence to address a broader spectrum of client requirements.\u201d said Matt Rocco, Etech\u2019sPresident and Chief Operating Officer.<br \/>\nTethr\u00aedeployment is well underway for many of Etech\u2019s strategic campaigns with already a substantial amount of customer interaction data. Learn more on how Artificial Intelligence, Communication Intelligence, and Machine Learning can help transform interactions into actionable insights.<br \/>\nFor more information: demo.etslabs.ai\/etech26\/<\/p>\n<p>\u00a0<\/p>\n<p>Tethr\u00ae is a Trademark of CollabIP, Inc.<\/p>\n<p>\u00a0<\/p>\n<p style=\"text-decoration: underline;\"><strong>About Etech Global Services<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Etech Global Services is a leading provider of customer engagement solutions for many of the world\u2019s most trusted brands. They trust us with their most precious assets: their customers. Why? Because Etech\u2019s commitment to continuous improvement, next-generation technology and growing and empowering our people results in solutions that work. Voice, chat, email, social media, Etech is here to communicate with your customers when and how they choose. For more information: <a style=\"display: inline; margin-right: 0px;\" href=\"https:\/\/demo.etslabs.ai\/etech26\/\">demo.etslabs.ai\/etech26\/<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>###<\/p>\n<p><strong>Press Contact:<\/strong><br \/>\nVeronica Hill Chimney<br \/>\n<a href=\"mailto:veronica.chimney@etechgs.com\">veronica.chimney@etechgs.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nacogdoches, TX \u2013 November 30, 2016 &#8211; Technology is a vital component for service delivery organizations and it is imperative\u00a0for [&hellip;]<\/p>\n","protected":false},"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","press_release_category":[121],"press_release_tag":[],"resource_topics":[],"resource_industries":[],"class_list":["post-45103","press_release","type-press_release","status-publish","hentry","press_release_category-121"],"acf":[],"_links":{"self":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release\/45103","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release"}],"about":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/types\/press_release"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/comments?post=45103"}],"wp:attachment":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/media?parent=45103"}],"wp:term":[{"taxonomy":"press_release_category","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release_category?post=45103"},{"taxonomy":"press_release_tag","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release_tag?post=45103"},{"taxonomy":"resource_topic","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/resource_topics?post=45103"},{"taxonomy":"resource_industry","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/resource_industries?post=45103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}