{"id":45051,"date":"2013-05-24T00:00:04","date_gmt":"2013-05-24T00:00:04","guid":{"rendered":"https:\/\/www.etechgs.com\/?p=1430"},"modified":"2013-05-24T00:00:04","modified_gmt":"2013-05-24T00:00:04","slug":"etech-global-services-acquires-assets-of-global-contact-services-huntington-wv-location","status":"publish","type":"press_release","link":"https:\/\/demo.etslabs.ai\/etech26\/press-release\/etech-global-services-acquires-assets-of-global-contact-services-huntington-wv-location\/","title":{"rendered":"Etech Global Services Acquires Assets of Global Contact Services\u2019 Huntington, WV Location"},"content":{"rendered":"

Acquisition expands Etech\u2019s U.S. footprint and supports growing demand from existing and new clients.<\/em><\/p>\n

 <\/p>\n

Nacogdoches, TX<\/strong> \u2013 May 24, 2013 – Etech Global Services, a leading business process outsourcer, today announced the acquisition of Global Contact Services\u2019 (GCS) assets in Huntington, West Virginia.GCS provides integrated customer solutions offering inbound customer care, outbound acquisition and other back office (BPO) solutions. They are well known in the insurance field with agents licensed in all 50 states for both life and health and property and casualty.<\/p>\n

 <\/p>\n

Etech Global Services is a leading contact center and technology solutions provider.\u00a0 Etech offers inbound and outbound voice and live chat solutions to a world-class customer base spanning numerous industries including retail, education, telecommunications, travel, and cable.\u00a0 In addition, Etech has been successfully supporting the insurance and financial services industries for the past ten years and has seen tremendous growth over the past 12 months, especially with the new healthcare reform law.\u00a0 This acquisition allows Etech to support the demand from current and new insurance clients by increasing 200 seats and adding additional experienced licensed insurance agents.<\/p>\n

 <\/p>\n

\u201cWe are pleased to welcome GCS\u2019 Huntington, WV employees to the Etech family,\u201d said Matt Rocco, President and COO of Etech Global Services.\u00a0 \u201cIt is our mission to make a remarkable difference for our customers, associates, and within our communities.\u00a0 We\u2019re looking forward to working together with our new team in West Virginia to provide superior customer experiences and innovative solutions which enable our clients to build stronger brands, strengthen customer relationships, and gain market share.\u201d<\/p>\n

 <\/p>\n

\u201cWe look forward to continuing our strategic partnership with Etech Global Services\u201d said Bryan Overcash, GCS Chief Operating Officer.\u00a0 \u201cFor over a decade, our clients have considered Huntington their top provider of contact center services.\u00a0 We are excited that Etech will continue to offer those same services, delivered by many of the same experienced associates in Huntington.\u00a0 It is definitely a win-win for Etech clients, our former associates and the greater Huntington community as a whole!\u201d<\/p>\n

 <\/p>\n

With the recent acquisition, Etech Global Services now has eight locations worldwide including four in East Texas, one in West Virginia, one in Jamaica and two in India and employs 2,500 team members.\u00a0 Etech is a Tier One preferred provider to Fortune 50 organizations and provides services in both English and Spanish.<\/p>\n

 <\/p>\n

\u201cI\u2019m pleased to welcome Etech to our state,\u201d said Gov. Earl Ray Tomblin. \u201cThe company\u2019s choice to expand its U.S. operations with a new center in Huntington means new jobs and increased economic opportunities for our citizens. This achievement represents the cooperative efforts of the company, our state development and workforce training agencies and local partners. We all are excited that Etech will be joining West Virginia\u2019s growing list of corporate citizens and look forward to working with them to ensure a bright and prosperous future in our state.\u201d<\/p>\n

 <\/p>\n

About Etech Global Services<\/strong><\/p>\n

Etech Global Services is a leading contact center and technology solution provider with more than 2,500 employees in eight locations worldwide.\u00a0 Etech understands the importance of customer relationships and is committed to making a remarkable difference for their clients. All of Etech\u2019s solution strategies are driven by the \u2018voice of the customer\u2019.\u00a0 Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible.\u00a0 These differences allow Etech to provide innovative technology, industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech\u2019s clients to build stronger brands, strengthen customer relationships, and gain market share. For more information: demo.etslabs.ai\/etech26\/<\/p>\n

\u00a0<\/p>\n

###<\/p>\n

\n

Press Contact:<\/strong>
\nVeronica Chimney
\nveronica.chimney@etechtexas.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Acquisition expands Etech\u2019s U.S. footprint and supports growing demand from existing and new clients.   Nacogdoches, TX \u2013 May 24, […]<\/p>\n","protected":false},"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","press_release_category":[125],"press_release_tag":[],"resource_topics":[],"resource_industries":[],"class_list":["post-45051","press_release","type-press_release","status-publish","hentry","press_release_category-125"],"acf":[],"_links":{"self":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release\/45051","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release"}],"about":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/types\/press_release"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/comments?post=45051"}],"wp:attachment":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/media?parent=45051"}],"wp:term":[{"taxonomy":"press_release_category","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release_category?post=45051"},{"taxonomy":"press_release_tag","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release_tag?post=45051"},{"taxonomy":"resource_topic","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/resource_topics?post=45051"},{"taxonomy":"resource_industry","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/resource_industries?post=45051"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}