{"id":45040,"date":"2013-12-05T00:00:58","date_gmt":"2013-12-05T00:00:58","guid":{"rendered":"https:\/\/www.etechgs.com\/?p=1400"},"modified":"2013-12-05T00:00:58","modified_gmt":"2013-12-05T00:00:58","slug":"etech-global-services-wins-contract-with-global-customer-experience-company","status":"publish","type":"press_release","link":"https:\/\/demo.etslabs.ai\/etech26\/press-release\/etech-global-services-wins-contract-with-global-customer-experience-company\/","title":{"rendered":"Etech Global Services Wins Contract with Global Customer Experience Company"},"content":{"rendered":"<p style=\"text-align: center;\"><em>Etech\u2019s excellence in Customer Service attracts the attention of a Global Customer Experience Company<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Nacogdoches, TX \u2013 December 5,\u00a0 2013<\/strong> &#8211; Etech Global Services, a leading business process outsourcer, today announced they have been chosen by the fastest growing Global Customer Experience Company\u00a0 to enhance their customer service experience.<\/p>\n<p>&nbsp;<\/p>\n<p>Etech brings their expertise in quality assurance to the leader in SaaS Customer Experience Management Solutions.\u00a0 Quality assurance is a top priority for measuring the effectiveness and efficiency of any business process.\u00a0 Etech\u2019s solutions have proven successful in providing superior customer service, allowing their clients to improve customer relations, build stronger brands and gain market share.<\/p>\n<p>&nbsp;<\/p>\n<p>\u201cWe are excited for this opportunity to partner with the leader in Customer Experience Management Solutions as they work toward a higher level of excellence in serving their own clients,\u201d said Matt Rocco, Etech\u2019s President and COO.<\/p>\n<p>&nbsp;<\/p>\n<p>Etech is providing multi-lingual quality assurance support.\u00a0 The project includes text analytics, sentiment analysis, data quality assurance, advanced social, text and predictive analytics and business insights.<\/p>\n<p>\u201cThe company is very pleased with the initial results of our engagement,\u201d said Patrick Reynolds, Etech\u2019s Vice President leading the quality assurance group.\u00a0 \u201cWe are looking forward to helping them further improve their own customer experience and grow our partnership.\u201d<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-decoration: underline;\"><strong>About Etech Global Services<\/strong><\/p>\n<p>Etech Global Services is a leading contact center and technology solution provider with more than 2,500 employees in nine locations worldwide.\u00a0 Etech understands the importance of customer relationships and is committed to making a remarkable difference for their clients. All of Etech\u2019s solution strategies are driven by the \u2018voice of the customer\u2019.\u00a0 Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible.\u00a0 These differences allow Etech to provide innovative technology, industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech\u2019s clients to build stronger brands, strengthen customer relationships, and gain market share. For more information: demo.etslabs.ai\/etech26\/<\/p>\n<p>\u00a0<\/p>\n<p style=\"text-align: center;\">###<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Press Contact<\/strong>:<br \/>\nVeronica Chimney<br \/>\n<a href=\"mailto:veronica.chimney@etechtexas.com\">veronica.chimney@etechtexas.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Etech\u2019s excellence in Customer Service attracts the attention of a Global Customer Experience Company &nbsp; Nacogdoches, TX \u2013 December 5,\u00a0 [&hellip;]<\/p>\n","protected":false},"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","press_release_category":[125],"press_release_tag":[],"resource_topics":[],"resource_industries":[],"class_list":["post-45040","press_release","type-press_release","status-publish","hentry","press_release_category-125"],"acf":[],"_links":{"self":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release\/45040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release"}],"about":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/types\/press_release"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/comments?post=45040"}],"wp:attachment":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/media?parent=45040"}],"wp:term":[{"taxonomy":"press_release_category","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release_category?post=45040"},{"taxonomy":"press_release_tag","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/press_release_tag?post=45040"},{"taxonomy":"resource_topic","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/resource_topics?post=45040"},{"taxonomy":"resource_industry","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/resource_industries?post=45040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}