{"id":45030,"date":"2014-05-07T00:00:17","date_gmt":"2014-05-07T00:00:17","guid":{"rendered":"https:\/\/www.etechgs.com\/?p=1376"},"modified":"2014-05-07T00:00:17","modified_gmt":"2014-05-07T00:00:17","slug":"etech-global-services-to-attend-irce-e-commerce-event","status":"publish","type":"press_release","link":"https:\/\/demo.etslabs.ai\/etech26\/press-release\/etech-global-services-to-attend-irce-e-commerce-event\/","title":{"rendered":"Etech Global Services to Attend IRCE E-Commerce Event"},"content":{"rendered":"

Etech to demonstrate its signature ICE Software<\/em><\/p>\n

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Nacogdoches, TX \u2013 May 7, 2014- Etech Global Services, a leading business process outsourcer, will be attending the 2014 IRCE Convention in Chicago, Ill. June 10-13.<\/p>\n

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Etech Global Services will be in attendance demonstrating their ICE Platform (Integrated Customer Engagement) which was recently awarded the Technovation Award.\u00a0 This platform allows the user the option to utilize whichever communication channel appeals to them. The platform is targeted for the click-to-chat market, email fulfillment, and inbound voice market utilizing click-to-talk functionality.<\/p>\n

ICE can integrate with virtually any system. It is simplistic by design but complex in capabilities. This means very little training is required on use so more attention may be focused on the customer experience.\u00a0 ICE securely captures confidential information automatically, bypassing the agent and directly interfacing with backend systems.<\/p>\n

Stop by the Etech booth #1750 at the IRCE Conference & Expo for a full demonstration of how our ICE Platform can enhance your customer service.<\/p>\n

IRCE, the Internet Retailer Conference & Exhibition is the world\u2019s largest E-commerce event.\u00a0 IRCE 2014 promises to be an extraordinary event as they celebrate their 10th year as the world\u2019s largest e-commerce conference and exhibition. For all businesses looking for strategies to grow their online commerce revenue, there is no better conference than IRCE. IRCE attendees complement what they learn in the conference sessions by visiting the exhibitors in the Exhibit Hall, who demonstrate the latest technology advancements and service offerings in the e-commerce industry. The Exhibit Hall at IRCE 2014 offers the best opportunity e-commerce professionals will have in the next year to inspect first-hand the latest technologies that are creating the new retail economy. The Exhibit Hall covers all aspects of online retailing. More than 600 companies will fill the 250,000-square-foot show floor, making it the largest display of services and technology in the e-commerce industry.\u00a0 There is no better place for online retailers to research and shop for e-commerce technology and services.<\/p>\n

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\u201cWe are looking forward to demonstrating our ICE software at IRCE in June,\u201d said Ronnie Mize, Vice President of Enterprise Technology Solutions at Etech Global Services.\u00a0 \u201cIt\u2019s a very powerful tool for e-commerce companies to increase customer engagement and improve the overall customer experience.<\/p>\n

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About Etech Global Services<\/strong><\/p>\n

Etech Global Services is a leading contact center and technology solution provider with more than 2,500 employees in nine locations worldwide.\u00a0 Etech understands the importance of customer relationships and is committed to making a remarkable difference for their clients. All of Etech\u2019s solution strategies are driven by the \u2018voice of the customer\u2019.\u00a0 Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible.\u00a0 These differences allow Etech to provide innovative technology, industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech\u2019s clients to build stronger brands, strengthen customer relationships, and gain market share. For more information: demo.etslabs.ai\/etech26\/<\/p>\n

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Press Contact:<\/strong>
\nVeronica Chimney
\nveronica.chimney@etechtexas.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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