{"id":44439,"date":"2019-10-07T00:52:11","date_gmt":"2019-10-07T07:52:11","guid":{"rendered":"https:\/\/www.etechgs.com\/?p=13988"},"modified":"2019-10-07T00:52:11","modified_gmt":"2019-10-07T07:52:11","slug":"characteristics-of-high-performing-teams","status":"publish","type":"post","link":"https:\/\/demo.etslabs.ai\/etech26\/characteristics-of-high-performing-teams\/","title":{"rendered":"Characteristics of High Performing Teams"},"content":{"rendered":"

I recently read an article about the characteristics that high performing teams share.\u00a0 After reading the article, I reflected on my 35 years in the contact center industry.\u00a0 I have seen and led many teams over the years \u2026. Some great, some good and some not-so-good!\u00a0 What became very evident to me was that the great teams I have witnessed all had one thing in common \u2013 an effective leader!\u00a0 As John Maxwell attests, \u201cEverything rises and falls on leadership<\/em>.\u201d<\/p>\n

Effective leaders foster collaboration, value diversity, build trust, value people, empower their team and enjoy the journey.\u00a0 They focus on the process, not the destination. When this happens, great results follow!!<\/p>\n

Here are some things that leaders must do to be effective:<\/p>\n

    \n
  1. \n

    Establish, document and discuss clear expectations and goals<\/h4>\n

    Effective leaders ensure that each team member knows what is expected, what good behavior looks like and why \u201cwhat they do\u201d is important.\u00a0 They tie the individual\u2019s contributions into the company\u2019s vision.\u00a0 Everyone wants to be a part of something that is bigger than just themselves!\u00a0 Our vision? \u00a0To make a remarkable difference for our people, our customers and within our communities<\/em>.<\/li>\n

  2. \n

    Maintain open, active and consistent communication<\/h4>\n

    This is critical, people want to be informed.\u00a0 They want to know how they are doing, how Etech is doing and what can be done better.\u00a0 Effective communication includes being an active listener.\u00a0 Everyone likes to believe that their input matters.\u00a0 A final comment on communication \u2013 don\u2019t restrict effective communication to just your team but demonstrate this behavior with your customers, suppliers, your leader.\u00a0 Remember \u2013 customer and suppliers are both external and internal.<\/li>\n

  3. \n

    Value diversity by including everyone<\/h4>\n

    An effective leader recognizes the value that each team member brings to the table. He encourages each to contribute ideas, methods and opinions, even if they differ from his own.\u00a0 \u00a0He refuses to allow clich\u00e9s or silos to develop but strives to demonstrate what being inclusive looks like.\u00a0 At the end of the day, it is important to the leader that each and every one of their team members feels valued.<\/li>\n

  4. \n

    Create a culture on trust and integrity<\/h4>\n

    Effective leaders do what they say they are going to do, every time \u2026. Even when nobody is watching.\u00a0 Effective leaders build trust through delegation.\u00a0 They are first to recognize the team and team members for great accomplishments, and they are first to accept accountability when things don\u2019t go as well.\u00a0 Make no mistake, one of the best tools you can have is a great culture.\u00a0 As the saying goes, \u201cCulture eats strategy for breakfast every time!\u201d<\/em><\/li>\n

  5. \n

    Lead with a servant\u2019s heart<\/h4>\n

    While I have learned, taught, experienced and practiced various leadership\/management styles over the years, I have come to fully embrace the fact that servant leadership changes lives<\/u>.\u00a0 Servant leaders selflessly develop others \u2013 and not just in the workplace; their teams deliver better and more consistent results; they focus on the process, not just the scoreboard; they embrace, enjoy and learn from each person and each moment along the journey; and they truly make the world a better place.<\/li>\n<\/ol>\n

    In closing, please understand Servant leadership is many things but one thing it is not <\/strong>is soft<\/u>. Servant leaders set high expectations for themselves, as well as others, and they hold everyone accountable.\u00a0 There are many kinds of leaders, but when it comes to describing servant leadership there are really only two: those who serve themselves and those who serve others.<\/p>\n

    Will you join me in serving people, each other, customers, and communities?\u00a0 I hope you do!!<\/p>\n

    Until next time, may you make a remarkable difference in the lives of people you touch each day.<\/p>\n

    This blog was earlier published on\u00a0LinkedIn<\/a><\/em>.<\/p>\n","protected":false},"excerpt":{"rendered":"

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