{"id":44438,"date":"2019-09-27T00:00:54","date_gmt":"2019-09-27T07:00:54","guid":{"rendered":"https:\/\/www.etechgs.com\/?p=13864"},"modified":"2019-09-27T00:00:54","modified_gmt":"2019-09-27T07:00:54","slug":"trust-me","status":"publish","type":"post","link":"https:\/\/demo.etslabs.ai\/etech26\/trust-me\/","title":{"rendered":"Trust Me!"},"content":{"rendered":"

Confidence is king.<\/strong><\/p>\n

Trainees need confidence!\u00a0What changes an interaction from a minimal communication to a truly engaging, superior interaction?\u00a0The answer is confidence!\u00a0With confidence, we feel empowered to make choices that support our customers whether it be a sales or customer service conversation.\u00a0Without it, we act unsure of the right process, we convey the idea that a solution is quite possibly unobtainable.\u00a0We want to inspire our clients to be comfortable with solutions and this is done when our team is confident.<\/p>\n

During the summer I occasionally get to spend lunch with my family.\u00a0We have a local park that is close to where I work that has amenities to allow our kids to play and my wife and I can sit, enjoy a meal, talk and even do some playing on the park equipment (a sight to see if you know me).\u00a0We have a great time!<\/p>\n

The park has several features that my kids love including a play fort with several levels, slides, bars to hang and slide on, tires, chains, stairs, swings, and ramps.\u00a0The \u201cwooden fort\u201d has holes in the floor with ladders to other levels and a bridge that takes you from one section to another.\u00a0It has a balance beam and contraptions that allow you to slide\/swing from one end to the other.\u00a0Like a Spartan obstacle course, the playground can be an amazing amount of work to navigate.\u00a0My children think I am up to the challenge each and every time we go.<\/p>\n

We have made some real memories there just playing.\u00a0One such memory had a different lasting impression.\u00a0My daughter, a very petite six-year-old and small for her age.\u00a0She is often confused for being much younger.\u00a0She was using one section of the park that has a fence which separates equipment that is usually used by younger, smaller children from the parts used by older, bigger children.\u00a0There is a path that allows everyone the ability to travel from one section to the next.<\/p>\n

This fence is made from wood and smaller children can\u2019t see what is happening on the other side of the fence.\u00a0We can see her over the fence but if she doesn\u2019t look up, she can\u2019t see us.\u00a0I hear her calling \u201cMom, Dad\u201d and then \u201cMOM, DAD\u201d with that tone.\u00a0That tone that alerts me to the fact that she is increasingly becoming worried, scared, and anxious.\u00a0She doesn\u2019t know where to go or how to get there.<\/p>\n

She can\u2019t hear us calling her because fear has started to creep in further to her mind and clouds her senses.\u00a0Fear starts to take over everything and her pace is quickened along the fence line while her brain is wondering which direction she should go.\u00a0She is struggling to maintain her composure and her voice is betraying her confidence with the emotions hidden within starting to find the way out.<\/p>\n

We all have had times in life when we temporarily lose sight of what brings us confidence.\u00a0As a trainer we see it happen with each class.\u00a0The collective class will have this ebb and flow to their confidence levels that mirror the amount of new content that is being rolled out.<\/p>\n

Great building blocks are a foundational level(s) to their learning transfer, and we will build confidence within our trainees.\u00a0If we don\u2019t it will be almost as if we can see their confidence get up and leave the room.\u00a0Sometimes this will happen even when we have built the right foundation as people struggle with change on many levels.\u00a0Change can be a confidence killer!<\/p>\n

What can we do to bring everything back into focus and restore their confidence?\u00a0We can do the following:<\/p>\n