{"id":142967,"date":"2025-08-27T08:15:50","date_gmt":"2025-08-27T13:15:50","guid":{"rendered":"https:\/\/www.etechgs.com\/?p=142967"},"modified":"2025-08-27T08:15:50","modified_gmt":"2025-08-27T13:15:50","slug":"call-centers-america-act-cx-outsourcing-compliance","status":"publish","type":"post","link":"https:\/\/demo.etslabs.ai\/etech26\/call-centers-america-act-cx-outsourcing-compliance\/","title":{"rendered":"Keep Call Centers in America Act (2025): What It Means for CX, Outsourcing, and Compliance"},"content":{"rendered":"

The growing concerns over AI transparency and job displacement in customer service have reached federal legislative attention.<\/span>\u00a0<\/span><\/p>\n

A significant legislative proposal, the “Keep Call Centers in America Act of 2025,” was introduced in the U.S. Senate, aiming to reshape the landscape of customer service operations, artificial intelligence (AI) integration, and international outsourcing. The bipartisan bill, introduced on July 29, 2025, seeks to create substantial disincentives for companies that move\u00a0<\/span>call center jobs<\/a>\u00a0overseas and to increase transparency for consumers interacting with customer service agents and AI systems.<\/span>\u00a0<\/span><\/p>\n

This analysis provides a comprehensive overview of the bill’s key provisions, its potential impact on various industries, and a compliance checklist for enterprise leaders. As of mid-August 2025, the bill has been referred to the Senate Committee on Commerce, Science, and Transportation for review.<\/span>\u00a0<\/span><\/p>\n

What the Bill Proposes<\/h2>\n

1. 120-Day Notice Requirement<\/h3>\n

Companies must notify the Department of Labor (DOL) at least 120 days before outsourcing customer support<\/a> overseas. Failure to provide this notice could result in civil penalties up to $10,000 per day.<\/span>\u00a0<\/span><\/p>\n

2. Public Employer List<\/h3>\n

The DOL will maintain a publicly available list of companies that relocate or contract call center<\/a> work overseas. Employers remain on this list for five years, with removal possible only if jobs return to the U.S. or contracts are amended to comply.<\/span>\u00a0<\/span><\/p>\n

3. Federal Funding Restrictions<\/h3>\n

Companies on the DOL list face significant financial consequences:<\/span>\u00a0<\/span><\/p>\n