{"id":1233,"date":"2017-09-20T00:00:18","date_gmt":"2017-09-20T07:00:18","guid":{"rendered":"https:\/\/www.etechgs.com\/?p=1233"},"modified":"2017-09-20T00:00:18","modified_gmt":"2017-09-20T07:00:18","slug":"the-power-of-influence","status":"publish","type":"post","link":"https:\/\/demo.etslabs.ai\/etech26\/the-power-of-influence\/","title":{"rendered":"The Power of Influence"},"content":{"rendered":"

12th in the series of Etech\u2019s Character Commitments.<\/em><\/p>\n

Over the past several months I\u2019ve been writing blogs that highlight one of Etech\u2019s twelve Character Commitments<\/a>.\u00a0 It\u2019s been a great series to write because its required me to review the character commitments that my company values and embraces, and second, its been a great opportunity for me to personally\u00a0 evaluate myself and assess if I\u2019m doing my best to live up to these leadership qualities.<\/p>\n

Today, I am finishing this series with my twelfth and final installment of Etech\u2019s Twelve Character Commitments \u00a0– \u00a0being a positive influence.<\/p>\n

What is a positive influence?\u00a0 Most of us would be able to give a definition of that or at least point to some examples of people who have been positive influences in our lives. However, to get a little better grasp of the concept, let\u2019s break down the definition and then put it together.<\/p>\n

Positive:<\/strong> Characterized by or expressing certainty or affirmation; tending to emphasize what is good or laudable; constructive.<\/p>\n

Influence: <\/strong>An effect of one person or thing on another.<\/p>\n

So a positive influence would be a good, constructive effect on someone or something. For us at Etech, being a positive influence is something that we take very seriously and work hard to demonstrate every day. \u00a0\u00a0In fact, our vision at Etech states it very well:\u00a0 To make a remarkable difference for our customers, our people, and within our communities.\u00a0 <\/em><\/strong>To me, this says that we intend to be a positive influence as a company in our industry, within our company as well as the communities where we live.<\/p>\n

In our industry, <\/strong>we influence by pioneering new and innovative ways to do our jobs better. These innovations, once tested and refined, have brought about positive changes within the Call Center industry.<\/p>\n

In our company<\/strong>, we also influence our team members by providing training and tools that enable them to provide a high level of customer service and satisfaction to the thousands of people who call our agents every day. \u00a0This not only enables them to be the best they can be, but also influences our industry by providing capable and equipped people to handle calls, answer chats, develop technology solutions, etc.<\/p>\n

In our community – <\/strong>we influence by being very intentional and consistent in reaching out and helping in our communities any way we can. You can check out our community service page<\/a> on our website to see the variety of community events where we have participated, all with the desire and intention of being a positive influence.\u00a0 In fact, our most recent opportunity came when Etech was able to assist in a family of missing person case in the Nacogdoches community, where we are headquartered, by offering our technical resources and staff to assist Law Enforcement officers in their search.<\/p>\n

I\u2019m thankful to be part of a company that places a high value on influence and making a difference in the communities where we live.<\/p>\n

I hope you have found this series as inspiring to read as I have to write.\u00a0 I challenge you today to seek ways that you can be a positive influence. \u00a0\u00a0I promise, you will be amazed at how much you receive while intending to give!<\/p>\n

This Blog entry was written by Matt Rocco, President and General Manager of Etech Global Services and is the 12th<\/sup> in the blog series of Etech Character Commitments<\/em>. If you would like to learn more about Etech and contact center technology and service solutions, please contact us at <\/em>info@etechgs.com<\/em><\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Discover the importance of being a positive influence in your organization, community, and industry. Join Etech in making a remarkable difference today!<\/p>\n","protected":false},"author":1,"featured_media":45433,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","footnotes":""},"categories":[154],"tags":[564,342,565],"class_list":["post-1233","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-call-center-leaders","tag-positive-influence","tag-positive-leaders"],"acf":[],"_links":{"self":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/posts\/1233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/comments?post=1233"}],"version-history":[{"count":0,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/posts\/1233\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/media\/45433"}],"wp:attachment":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/media?parent=1233"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/categories?post=1233"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/tags?post=1233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}