{"id":109384,"date":"2025-01-22T06:47:38","date_gmt":"2025-01-22T11:47:38","guid":{"rendered":"https:\/\/www.etechgs.com\/?p=109384"},"modified":"2025-01-22T06:47:38","modified_gmt":"2025-01-22T11:47:38","slug":"transform-contact-centers-ccw-orlando-2025","status":"publish","type":"post","link":"https:\/\/demo.etslabs.ai\/etech26\/transform-contact-centers-ccw-orlando-2025\/","title":{"rendered":"Etech Global Services: Transforming Contact Centers at CCW Orlando 2025"},"content":{"rendered":"<p><span data-contrast=\"auto\">The countdown is on for one of the most anticipated events in the contact center industry!<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">From <\/span><span data-contrast=\"auto\">January 27 to 29, 2025,<\/span><span data-contrast=\"auto\"> Etech Global Services is thrilled to participate in<\/span><span data-contrast=\"auto\"> Customer Contact Week (CCW) Orlando<\/span><span data-contrast=\"auto\">, hosted at the <\/span><span data-contrast=\"auto\">JW Marriott, Disney, Orlando<\/span><span data-contrast=\"auto\">. Join us as we bring our expertise, innovative solutions, and a clear vision to help organizations transform their contact centers into data-driven powerhouses.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">What to Expect at CCW Orlando<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">At <a href=\"https:\/\/demo.etslabs.ai\/etech26\/\" target=\"_blank\" rel=\"noopener\">Etech<\/a>, we understand the challenges contact centers face today. From meeting ever-increasing customer expectations to leveraging data for actionable insights, we are committed to equipping businesses with tools and strategies that create meaningful customer experiences.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u00a0Here is what makes our presence at CCW Orlando unmissable:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"none\">1. Inspiring Workshop: &#8220;Creating a Data-Driven Call Center Culture: Strategies for Success<\/span><\/h3>\n<p><span data-contrast=\"auto\">Etech\u2019s workshop, <\/span><b><span data-contrast=\"auto\">&#8220;Creating a Data-Driven Call Center Culture: Strategies for Success,&#8221;<\/span><\/b><span data-contrast=\"auto\"> is tailored for leaders eager to take their <a href=\"https:\/\/demo.etslabs.ai\/etech26\/blog\/etech-cx-innovation-summit-2024\" target=\"_blank\" rel=\"noopener\">customer experience<\/a> to the next level. This session will feature expert insights from some of the brightest minds in the industry:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><strong>Jim Iyoob<\/strong>, Chief Customer Officer, Etech Global Services<\/li>\n<li><strong>Shawndra Tobias<\/strong>, SVP of Customer Experience, Etech Global Services<\/li>\n<li><strong>Melissa Magos<\/strong>, Sr. Director of Call Center Operations, Frontier Communications<\/li>\n<li><strong>Melissa Wood<\/strong>, Dean of Global Leadership Development, Etech Global Services<\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Through this engaging session, participants will learn actionable strategies to:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li>Build a culture that thrives on data-driven decision-making.<\/li>\n<li>Decode customer sentiments, preferences, and pain points using Etech\u2019s innovative analytics solutions.<\/li>\n<li>Empower frontline teams to deliver exceptional customer experiences.<\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">When and Where<\/span><\/b><span data-contrast=\"auto\">: <\/span><span data-contrast=\"auto\">Monday, Jan 27, 9:00 AM &#8211; 10:30 AM EST | Dogwood Room, JW Marriott<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"none\">2. Visit Etech\u2019s Booth #311<\/span><\/h3>\n<p><span data-contrast=\"auto\">Our team will be at <\/span><b><span data-contrast=\"auto\">Booth #311<\/span><\/b><span data-contrast=\"auto\">, ready to showcase how Etech\u2019s solutions can revolutionize your <a href=\"https:\/\/demo.etslabs.ai\/etech26\/blog\/data-driven-contact-center-strategies\" target=\"_blank\" rel=\"noopener\">contact center<\/a>. Here\u2019s why you should stop by:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><strong>Live Demos:<\/strong> Experience our analytics platform, QEval, in action. <a href=\"https:\/\/www.qevalpro.com\/\" target=\"_blank\" rel=\"noopener\">QEval<\/a> empowers organizations to decode customer feedback, identify pain points, and implement actionable insights\u2014all without manual intervention.<\/li>\n<li><strong>Expert Guidance:<\/strong> Meet our experts and discuss tailored solutions that align with your organization\u2019s unique needs. From <a href=\"https:\/\/demo.etslabs.ai\/etech26\/blog\/optimizing-contact-center-operations-with-big-data\" target=\"_blank\" rel=\"noopener\">contact center operations<\/a> to leadership development, we\u2019ve got you covered.<\/li>\n<li><strong>Giveaways:<\/strong> It\u2019s not just about insights\u2014it\u2019s also about exciting perks! Visit our booth to get <strong>stunning Kendra Scott Jewelry<\/strong>.<\/li>\n<\/ul>\n<h3><span data-contrast=\"none\">3. Exclusive Offer: Save on Registration<\/span><\/h3>\n<p><span data-contrast=\"auto\">We\u2019re making it easier than ever to attend CCW Orlando. Use the code <\/span><b><span data-contrast=\"auto\">ETECH_CCW<\/span><\/b><span data-contrast=\"auto\"> to receive <\/span><b><span data-contrast=\"auto\">20% off<\/span><\/b><span data-contrast=\"auto\"> on End User passes. Don\u2019t miss the chance to learn from industry leaders, network with peers, and explore innovative solutions at a discounted rate.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Why CCW Orlando Matters?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Customer Contact Week is the ultimate hub for professionals in the customer experience and contact center industry. With a focus on innovation, strategy, and leadership, the event provides:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li>Access to pioneer speakers sharing the latest trends and actionable insights.<\/li>\n<li>Networking opportunities with top decision-makers and industry leaders.<\/li>\n<li>A platform to explore and implement the latest tools and technologies that transform customer service.<\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">By attending CCW Orlando, you\u2019re not just gaining knowledge\u2014you\u2019re joining a movement to redefine the future of customer experience.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Etech\u2019s Commitment to Excellence<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Etech Global Services has long been a trusted partner for organizations aiming to enhance their contact center operations. With over two decades of experience, we bring expertise in:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><strong>Customer Experience Transformation:<\/strong> Our <a href=\"https:\/\/www.qevalpro.com\/voice-of-customer-analytics\/\" target=\"_blank\" rel=\"noopener\">Voice of Customer (VoC) analytics<\/a> solutions help businesses understand customer needs and craft tailored experiences.<\/li>\n<li><strong>Leadership Development:<\/strong> Through our leadership programs, we empower teams to drive sustainable success.<\/li>\n<li><strong>AI-Powered Insights:<\/strong> Our AI-driven tools provide actionable recommendations to improve operational efficiency and <a href=\"https:\/\/demo.etslabs.ai\/etech26\/blog\/how-to-increase-customer-satisfaction-productivity-with-call-center-analytics\" target=\"_blank\" rel=\"noopener\">customer satisfaction<\/a>.<\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">At Etech, we are more than just a service provider\u2014we are your partner in creating exceptional customer journeys.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Let\u2019s Meet!<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">If you\u2019re attending CCW Orlando, make sure Etech is on your agenda. Here\u2019s how you can connect with us:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><strong>Workshop:<\/strong> Attend our session, &#8220;<strong><em>Creating a Data-Driven Call Center Culture: Strategies for Success,<\/em><\/strong>&#8221; to gain valuable insights.<\/li>\n<li><strong>Booth #311:<\/strong> Stop by to meet our experts, experience live demos, and win exciting giveaways.<\/li>\n<li style=\"text-align: left;\"><strong>Schedule a Consultation:<\/strong> Let\u2019s discuss how we can help you achieve your business goals.<\/li>\n<\/ul>\n<div style=\"display: flex; align-items: center; justify-content: center; margin-bottom: 5px; margin-top: -10px;\"><a class=\"elementor-button elementor-size-sm\" style=\"background-color: #232755 !important; color: #ffffff !important; border-radius: 30px !Important; text-align: center !important;\" href=\"https:\/\/demo.etslabs.ai\/etech26\/company\/events#:~:text=and%20participating%20in.-,ccw%20orlando,-Date%3A%20January%2027\" target=\"_blank\" rel=\"noopener\">Schedule a Meet<\/a><\/div>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">See You in Orlando!<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">The future of contact centers is here, and Etech Global Services is leading the way. Join us at <\/span><b><span data-contrast=\"auto\">Customer Contact Week Orlando 2025<\/span><\/b><span data-contrast=\"auto\"> to discover how we can help you transform your operations, empower your teams, and transform your customer experience.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Mark your calendar, use the code <\/span><b><span data-contrast=\"auto\">ETECH_CCW<\/span><\/b><span data-contrast=\"auto\"> for your discount, and don\u2019t forget to visit <\/span><b><span data-contrast=\"auto\">Booth #311<\/span><\/b><span data-contrast=\"auto\"> for an unforgettable experience. We can\u2019t wait to meet you!<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Discover how Etech Global Services is transforming contact centers with AI-driven solutions and leadership insights at CCW Orlando 2025.<\/p>\n","protected":false},"author":1,"featured_media":174229,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"episode_type":"","audio_file":"","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","filesize_raw":"","date_recorded":"","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":"","footnotes":""},"categories":[154,947],"tags":[],"class_list":["post-109384","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-contact-center"],"acf":[],"_links":{"self":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/posts\/109384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/comments?post=109384"}],"version-history":[{"count":0,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/posts\/109384\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/media\/174229"}],"wp:attachment":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/media?parent=109384"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/categories?post=109384"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/tags?post=109384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}