{"id":86684,"date":"2024-08-05T09:11:52","date_gmt":"2024-08-05T14:11:52","guid":{"rendered":"https:\/\/www.etechgs.com\/?post_type=podcast&amp;p=86684"},"modified":"2024-08-05T09:11:52","modified_gmt":"2024-08-05T14:11:52","slug":"the-rise-of-the-humans-augmenting-agents-in-an-ai-powered-world","status":"publish","type":"podcast","link":"https:\/\/demo.etslabs.ai\/etech26\/podcast\/the-rise-of-the-humans-augmenting-agents-in-an-ai-powered-world\/","title":{"rendered":"The Rise of the Humans: Augmenting Agents in an AI-Powered World"},"content":{"rendered":"<p><span data-contrast=\"none\">Are you ready to revolutionize your <a href=\"https:\/\/us06web.zoom.us\/webinar\/register\/3617217300206\/WN_2Rbi0fRcQSOTmwhVNqsZXA\">customer experience with AI<\/a> while keeping the human touch?<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><span data-contrast=\"none\">Discover how to blend AI with human expertise to transform your customer experience strategy. In this game-changing episode, industry leaders reveal their secrets for success in an AI-driven world.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><br \/>\n<span data-contrast=\"none\">In this episode, you&#8217;ll learn:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">How to strike the perfect balance between AI efficiency and human empathy<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">Critical AI pitfalls to avoid and how to sidestep them<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">Strategies for using AI to enhance, not replace, human interactions<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">Why &#8216;set it and forget it&#8217; AI is a myth and what to do instead<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">Secrets to aligning your entire organization for AI success<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">Techniques for leveraging agent feedback to supercharge your AI<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:200,&quot;335559740&quot;:276}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><iframe loading=\"lazy\" title=\"Augmenting Agents: The Human Edge in AI-Powered Customer Service | Etech Leadership Table\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/x0fu50oOETs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h6><\/h6>\n<p>&nbsp;<\/p>\n<h6><strong>Episode Highlights<\/strong><\/h6>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Balancing Human Touch with AI &#8211; <\/strong>Learn how to combine human touch with AI to improve customer experience. Our experts discuss best practices and strategies for using AI while keeping the personal touch that customers love.<span style=\"font-size: 16px;\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"none\">Avoiding Common AI Pitfalls &#8211; <\/span><\/b><span data-contrast=\"none\">Hear stories about AI projects that didn&#8217;t go as planned and learn how to avoid the same mistakes. Discover why human oversight is crucial and how to keep your AI projects on track.<\/span><\/li>\n<li><b style=\"font-size: 1.1em; font-style: inherit;\"><span data-contrast=\"none\">Enhancing Human Interaction with AI &#8211; <\/span><\/b>Find out why it&#8217;s important to use AI to support, not replace, human interactions. This segment shares tips on maintaining effective human oversight and improving efficiency without losing quality.<\/li>\n<li><b style=\"font-size: 1.1em; font-style: inherit;\"><span data-contrast=\"none\">The Myth of &#8216;Set It and Forget It&#8217; AI &#8211; <\/span><\/b>Think AI is a &#8216;set it and forget it&#8217; solution? Think again! Our experts explain why ongoing management and adjustments are essential for AI success. Learn how to continually optimize your AI systems.<\/li>\n<li><b style=\"font-size: 1.1em; font-style: inherit;\"><span data-contrast=\"none\">Aligning Departments with AI Integration &#8211; <\/span><\/b>Struggling to get all departments on board with AI? Our panel shares how to gain support from different departments, communicate goals clearly, and ensure smooth AI integration. Discover strategies for uniting your team and driving success.<\/li>\n<li><b style=\"font-size: 1.1em; font-style: inherit;\"><span data-contrast=\"none\">Improving AI Interactions with Agent Feedback &#8211; <\/span><\/b>Want to make your AI interactions better? Learn how to use feedback from agents and customers to enhance AI performance. Find out how to gather honest feedback, avoid pitfalls, and improve AI efficiency.<span style=\"font-size: 16px;\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li>\n<\/ul>\n<h6><b><span data-contrast=\"none\">Meet the Speakers:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/h6>\n<ul>\n<li><a href=\"https:\/\/www.linkedin.com\/in\/melissawoodetech\/\"><b><span data-contrast=\"none\">Melissa Wood<\/span><\/b><\/a><span data-contrast=\"none\">, Dean of Leadership Development, Etech Global Services<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li>\n<li><a href=\"https:\/\/www.linkedin.com\/in\/lauren-quinn-volpe\/\"><b><span data-contrast=\"none\">Lauren Quinn Volpe<\/span><\/b><\/a><span data-contrast=\"none\">, CX Thought Leader<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li>\n<li><a href=\"https:\/\/www.linkedin.com\/in\/jimiyoob\/\"><b><span data-contrast=\"none\">Jim Iyoob<\/span><\/b><\/a><span data-contrast=\"none\">, Chief Customer Officer, Etech Global Services<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li>\n<li><a href=\"https:\/\/www.linkedin.com\/in\/manuai\/\"><b><span data-contrast=\"none\">Manu Dwievedi<\/span><\/b><\/a><span data-contrast=\"none\">, Director of Etech Insights<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>Listen now and enhance your leadership skills with practical, real-world advice from industry experts.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you ready to revolutionize your customer experience with AI while keeping the human touch?\u00a0Discover how to blend AI with [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":112108,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"episode_type":"audio","audio_file":"https:\/\/cdn.etechgs.com\/newetech2023\/wp-content\/uploads\/2024\/08\/The-Rise-of-the-Humans-Augmenting-Agents-in-an-AI-Powered-World_1_1_1.mp3","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"46.33","filesize":"32.29M","filesize_raw":"33853849","date_recorded":"2024-08-05 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