{"id":73752,"date":"2024-05-03T11:24:32","date_gmt":"2024-05-03T16:24:32","guid":{"rendered":"https:\/\/www.etechgs.com\/?post_type=podcast&amp;p=73752"},"modified":"2024-05-03T11:24:32","modified_gmt":"2024-05-03T16:24:32","slug":"the-human-touch-in-a-tech-driven-world-striking-the-balance-for-optimal-experience","status":"publish","type":"podcast","link":"https:\/\/demo.etslabs.ai\/etech26\/podcast\/the-human-touch-in-a-tech-driven-world-striking-the-balance-for-optimal-experience\/","title":{"rendered":"The Human Touch in a Tech-Driven World: Striking the Balance for Optimal Experiences"},"content":{"rendered":"<p><span data-contrast=\"auto\">In a world increasingly influenced by technology, how do businesses deliver exceptional human-centric experiences for both customers and employees? Join us as we explore how businesses can harness the power of technology while preserving the personal connection that defines exceptional experience.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"The Human Touch in a Tech Driven World Striking the Balance for Optimal Experiences\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/MNl79p09_sw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p><b><span data-contrast=\"auto\">Episode Highlights:<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Training for Technology: What are the best practices for equipping staff with the skills to balance technology and human connection?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Maintaining Human Connection: What strategies can leaders employ to foster meaningful connections between team members, even as companies scale and evolve?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Adapting Customer Service Models: With AI and automation on the rise, how can businesses tailor their customer service approaches to deliver personalized experiences that resonate with customers on a human level?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Critical Leadership Skills: What leadership qualities are essential for championing human-centric experiences and driving organizational success in the digital age?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"none\">Speakers<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">Mary Poppen<\/span><\/b><span data-contrast=\"none\"> &#8211; President, HRIZONS<\/span><span data-ccp-props=\"{&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">Melissa Wood<\/span><\/b><span data-contrast=\"none\"> &#8211; Dean of Global Leadership Development, Etech Global Service<\/span><span data-ccp-props=\"{&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Join customer service expert Shep Hyken as he shares his secret recipe for creating a customer-focused company culture and delivering wow moments in every interaction.<\/p>\n","protected":false},"author":3,"featured_media":73678,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"episode_type":"audio","audio_file":"https:\/\/cdn.etechgs.com\/newetech2023\/wp-content\/uploads\/2024\/05\/Podcast-The-Human-Touch-in-a-Tech-Driven-World-Striking-the-Balance-for-Optimal-Experiences-2.mp3","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"46.33","filesize":"30.74M","filesize_raw":"32237454","date_recorded":"2024-05-03 11:24:32","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":""},"tags":[],"series":[24],"resource_topics":[],"resource_industries":[],"class_list":["post-73752","podcast","type-podcast","status-publish","has-post-thumbnail","hentry","series-leadership-and-cx-podcast"],"acf":[],"episode_featured_image":"https:\/\/demo.etslabs.ai\/etech26\/wp-content\/uploads\/2024\/05\/Etech-Podcast-The-Human-Touch-in-a-Tech-Driven-World-Striking-the-Balance-for-Optimal-Experiences-1200x628-1.jpg","episode_player_image":"https:\/\/demo.etslabs.ai\/etech26\/wp-content\/plugins\/seriously-simple-podcasting\/assets\/images\/no-album-art.png","download_link":"https:\/\/demo.etslabs.ai\/etech26\/podcast-download\/73752\/the-human-touch-in-a-tech-driven-world-striking-the-balance-for-optimal-experience","player_link":"https:\/\/demo.etslabs.ai\/etech26\/podcast-player\/73752\/the-human-touch-in-a-tech-driven-world-striking-the-balance-for-optimal-experience","audio_player":"<a class=\"wp-embedded-audio\" href=\"https:\/\/demo.etslabs.ai\/etech26\/podcast-player\/73752\/the-human-touch-in-a-tech-driven-world-striking-the-balance-for-optimal-experience\">https:\/\/demo.etslabs.ai\/etech26\/podcast-player\/73752\/the-human-touch-in-a-tech-driven-world-striking-the-balance-for-optimal-experience<\/a>","episode_data":{"playerMode":"dark","subscribeUrls":{"apple_podcasts":{"key":"apple_podcasts","url":"","label":"Apple Podcasts","class":"apple_podcasts","icon":"apple-podcasts.png"},"stitcher":{"key":"stitcher","url":"","label":"Stitcher","class":"stitcher","icon":"stitcher.png"},"google_podcasts":{"key":"google_podcasts","url":"","label":"Google Podcasts","class":"google_podcasts","icon":"google-podcasts.png"},"spotify":{"key":"spotify","url":"","label":"Spotify","class":"spotify","icon":"spotify.png"}},"rssFeedUrl":"https:\/\/demo.etslabs.ai\/etech26\/feed\/podcast\/leadership-and-cx-podcast","embedCode":"<blockquote class=\"wp-embedded-content\" data-secret=\"vQDUDE44Gl\"><a href=\"https:\/\/demo.etslabs.ai\/etech26\/podcast\/the-human-touch-in-a-tech-driven-world-striking-the-balance-for-optimal-experience\/\">The Human Touch in a Tech-Driven World: Striking the Balance for Optimal Experiences<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/demo.etslabs.ai\/etech26\/podcast\/the-human-touch-in-a-tech-driven-world-striking-the-balance-for-optimal-experience\/embed\/#?secret=vQDUDE44Gl\" width=\"500\" height=\"350\" title=\"&#8220;The Human Touch in a Tech-Driven World: Striking the Balance for Optimal Experiences&#8221; 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