{"id":59237,"date":"2023-10-16T06:58:45","date_gmt":"2023-10-16T11:58:45","guid":{"rendered":"https:\/\/www.etechgs.com\/?post_type=podcast&amp;p=59237"},"modified":"2023-10-16T06:58:45","modified_gmt":"2023-10-16T11:58:45","slug":"the-role-of-innovation-in-cx-how-to-stay-ahead-of-changing-customer-expectations","status":"publish","type":"podcast","link":"https:\/\/demo.etslabs.ai\/etech26\/podcast\/the-role-of-innovation-in-cx-how-to-stay-ahead-of-changing-customer-expectations\/","title":{"rendered":"The Role of Innovation in CX | How to Stay Ahead of Changing Customer Expectations"},"content":{"rendered":"<p><span data-contrast=\"auto\">In today&#8217;s increasingly competitive business landscape, an innovative customer experience (CX) is no longer simply a nice-to-have but it&#8217;s a must-have. An effective Customer Experience strategy has the power to transform customer perceptions of your company, build loyalty and trust, and set you apart from your competitors.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">But more than that, an innovative CX can have a profound effect on the corporate culture of your organization as well. By encouraging collaboration between teams and departments to create a unified customer experience across all touchpoints, companies can create an environment that is more influential and powerful when it comes to delivering value to customers. By leveraging technology such as artificial intelligence and using data in creative ways, businesses can develop new solutions that are not only tailored for customers but also drive real business impact.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">With customer experience (CX) being a critical component for an organization\u2019s success, it is essential for modern CX people to understand the holistic experience that is composed of three different algorithm nuances: Social, Search, and CRM. By understanding these algorithm nuisances, CX people are able to create an immersive and personalized customer experience that will keep their customers engaged and satisfied.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Get more insights in this podcast, where CX Industry Influencer, <\/span><b><span data-contrast=\"auto\">Dennis Wakabayashi, <\/span><\/b><span data-contrast=\"auto\">and<\/span> <span data-contrast=\"auto\">Dean of Global Leadership Development, <\/span><b><span data-contrast=\"auto\">Melissa Wood, <\/span><\/b><span data-contrast=\"auto\">from Etech Global Services<\/span> <span data-contrast=\"auto\">unpack the innovation around Customer Experience and explore <\/span><span data-contrast=\"auto\">why people love innovation but hate change.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"The Role of Innovation in CX | How to Stay Ahead of Changing Customer Expectations\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/4Pc9N9hBJ2Q?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><span data-contrast=\"none\">In this podcast, we cover the following:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:-426,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">How have customer expectations have evolved over the years and what are some of the new trends that companies need to be aware of<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:450,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Examples of companies that have successfully used innovation to stay ahead of changing customer expectations\u202f<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:450,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">How can companies balance the need for innovation with the need for consistency in their customer experience<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:450,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Speakers:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:90,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>Dennis Wakabayashi<span data-contrast=\"auto\"> &#8211; CX Industry Influencer, Team Wakabayashi\u202f<\/span><br \/>\nMelissa Wood<span data-contrast=\"auto\"> \u2013 Dean of Global Leadership Development, Etech Global Services\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:90,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In today&#8217;s increasingly competitive business landscape, an innovative customer experience (CX) is no longer simply a nice-to-have but it&#8217;s a must-have. An effective Customer Experience strategy has the power to transform customer perceptions of your company, build loyalty and trust, and set you apart from your competitors.\u00a0\u00a0<\/p>\n","protected":false},"author":3,"featured_media":59339,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"episode_type":"audio","audio_file":"https:\/\/cdn.etechgs.com\/newetech2023\/wp-content\/uploads\/2023\/11\/The_Role_of_Innovation_in_CX_How_to_Stay_Ahead_of_Changing_Customer_Expectations.mp3","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"16.11M","filesize_raw":"16895277","date_recorded":"2023-11-16 06:58:45","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":""},"tags":[],"series":[24],"resource_topics":[],"resource_industries":[],"class_list":["post-59237","podcast","type-podcast","status-publish","has-post-thumbnail","hentry","series-leadership-and-cx-podcast"],"acf":[],"episode_featured_image":"https:\/\/demo.etslabs.ai\/etech26\/wp-content\/uploads\/2023\/10\/Etech-Podcast-version-01_1200-x-628-PX-copy-3-1.jpg","episode_player_image":"https:\/\/demo.etslabs.ai\/etech26\/wp-content\/plugins\/seriously-simple-podcasting\/assets\/images\/no-album-art.png","download_link":"https:\/\/demo.etslabs.ai\/etech26\/podcast-download\/59237\/the-role-of-innovation-in-cx-how-to-stay-ahead-of-changing-customer-expectations","player_link":"https:\/\/demo.etslabs.ai\/etech26\/podcast-player\/59237\/the-role-of-innovation-in-cx-how-to-stay-ahead-of-changing-customer-expectations","audio_player":"<a class=\"wp-embedded-audio\" href=\"https:\/\/demo.etslabs.ai\/etech26\/podcast-player\/59237\/the-role-of-innovation-in-cx-how-to-stay-ahead-of-changing-customer-expectations\">https:\/\/demo.etslabs.ai\/etech26\/podcast-player\/59237\/the-role-of-innovation-in-cx-how-to-stay-ahead-of-changing-customer-expectations<\/a>","episode_data":{"playerMode":"dark","subscribeUrls":{"apple_podcasts":{"key":"apple_podcasts","url":"","label":"Apple Podcasts","class":"apple_podcasts","icon":"apple-podcasts.png"},"stitcher":{"key":"stitcher","url":"","label":"Stitcher","class":"stitcher","icon":"stitcher.png"},"google_podcasts":{"key":"google_podcasts","url":"","label":"Google Podcasts","class":"google_podcasts","icon":"google-podcasts.png"},"spotify":{"key":"spotify","url":"","label":"Spotify","class":"spotify","icon":"spotify.png"}},"rssFeedUrl":"https:\/\/demo.etslabs.ai\/etech26\/feed\/podcast\/leadership-and-cx-podcast","embedCode":"<blockquote class=\"wp-embedded-content\" data-secret=\"iHvRRNWBZ1\"><a href=\"https:\/\/demo.etslabs.ai\/etech26\/podcast\/the-role-of-innovation-in-cx-how-to-stay-ahead-of-changing-customer-expectations\/\">The Role of Innovation in CX | How to Stay Ahead of Changing Customer Expectations<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/demo.etslabs.ai\/etech26\/podcast\/the-role-of-innovation-in-cx-how-to-stay-ahead-of-changing-customer-expectations\/embed\/#?secret=iHvRRNWBZ1\" width=\"500\" height=\"350\" title=\"&#8220;The Role of Innovation in CX | How to Stay Ahead of Changing Customer Expectations&#8221; &#8212; Etech Global Services LLC\" data-secret=\"iHvRRNWBZ1\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! 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