{"id":28702,"date":"2021-11-23T07:27:02","date_gmt":"2021-11-23T12:27:02","guid":{"rendered":"https:\/\/www.etechgs.com\/?post_type=podcast&amp;p=28702"},"modified":"2021-11-23T07:27:02","modified_gmt":"2021-11-23T12:27:02","slug":"integrating-human-and-artificial-intelligence-to-improve-customer-experience","status":"publish","type":"podcast","link":"https:\/\/demo.etslabs.ai\/etech26\/podcast\/integrating-human-and-artificial-intelligence-to-improve-customer-experience\/","title":{"rendered":"Integrating Human and Artificial Intelligence to Improve Customer Experience"},"content":{"rendered":"<p>Customers are only looking for a consistent, effective, and personalized experience. Studies have shown that 86% of buyers will pay more for a better customer experience, but is it possible to consistently deliver a Remarkable Customer Experience?<\/p>\n<p>YES!! In this podcast you will learn how to integrate and effectively use AI-powered speech analytics and human intelligence to drive a better CX and employee performance. With this winning formula, you can increase customer retention and improve the customer experience.<\/p>\n<p>Speakers:<br \/>\nJim Iyoob &#8211; Cheif Customer Officer, Etech Global Services<br \/>\nMelissa Wood &#8211; Dean of Global Leadership Development<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customers are only looking for a consistent, effective, and personalized experience. Studies have shown that 86% of buyers will pay [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":28703,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"episode_type":"audio","audio_file":"https:\/\/cdn.etechgs.com\/egsmedia\/wp-content\/uploads\/2021\/11\/Podcast-Melissa_Revised-1-1.mp3","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"28.3M","filesize_raw":"29678946","date_recorded":"2021-11-23 07:27:02","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"","itunes_episode_type":""},"tags":[],"series":[24],"resource_topics":[],"resource_industries":[],"class_list":["post-28702","podcast","type-podcast","status-publish","has-post-thumbnail","hentry","series-leadership-and-cx-podcast"],"acf":[],"episode_featured_image":"https:\/\/demo.etslabs.ai\/etech26\/wp-content\/uploads\/2021\/11\/podcasr-img-1.jpg","episode_player_image":"https:\/\/demo.etslabs.ai\/etech26\/wp-content\/plugins\/seriously-simple-podcasting\/assets\/images\/no-album-art.png","download_link":"https:\/\/demo.etslabs.ai\/etech26\/podcast-download\/28702\/integrating-human-and-artificial-intelligence-to-improve-customer-experience","player_link":"https:\/\/demo.etslabs.ai\/etech26\/podcast-player\/28702\/integrating-human-and-artificial-intelligence-to-improve-customer-experience","audio_player":"<a class=\"wp-embedded-audio\" href=\"https:\/\/demo.etslabs.ai\/etech26\/podcast-player\/28702\/integrating-human-and-artificial-intelligence-to-improve-customer-experience\">https:\/\/demo.etslabs.ai\/etech26\/podcast-player\/28702\/integrating-human-and-artificial-intelligence-to-improve-customer-experience<\/a>","episode_data":{"playerMode":"dark","subscribeUrls":{"apple_podcasts":{"key":"apple_podcasts","url":"","label":"Apple Podcasts","class":"apple_podcasts","icon":"apple-podcasts.png"},"stitcher":{"key":"stitcher","url":"","label":"Stitcher","class":"stitcher","icon":"stitcher.png"},"google_podcasts":{"key":"google_podcasts","url":"","label":"Google Podcasts","class":"google_podcasts","icon":"google-podcasts.png"},"spotify":{"key":"spotify","url":"","label":"Spotify","class":"spotify","icon":"spotify.png"}},"rssFeedUrl":"https:\/\/demo.etslabs.ai\/etech26\/feed\/podcast\/leadership-and-cx-podcast","embedCode":"<blockquote class=\"wp-embedded-content\" data-secret=\"Iyd1TCO83E\"><a href=\"https:\/\/demo.etslabs.ai\/etech26\/podcast\/integrating-human-and-artificial-intelligence-to-improve-customer-experience\/\">Integrating Human and Artificial Intelligence to Improve Customer Experience<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/demo.etslabs.ai\/etech26\/podcast\/integrating-human-and-artificial-intelligence-to-improve-customer-experience\/embed\/#?secret=Iyd1TCO83E\" width=\"500\" height=\"350\" title=\"&#8220;Integrating Human and Artificial Intelligence to Improve Customer Experience&#8221; &#8212; Etech Global Services LLC\" data-secret=\"Iyd1TCO83E\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! 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