{"id":136219,"date":"2025-07-22T07:22:16","date_gmt":"2025-07-22T12:22:16","guid":{"rendered":"https:\/\/www.etechgs.com\/?post_type=podcast&amp;p=136219"},"modified":"2025-07-22T07:22:16","modified_gmt":"2025-07-22T12:22:16","slug":"the-now-of-contact-centers-bridging-the-gap-between-high-tech-and-high-touch","status":"publish","type":"podcast","link":"https:\/\/demo.etslabs.ai\/etech26\/podcast\/the-now-of-contact-centers-bridging-the-gap-between-high-tech-and-high-touch\/","title":{"rendered":"The Now of Contact Centers: Bridging the Gap Between High Tech and High Touch"},"content":{"rendered":"<p><span class=\"TextRun SCXW245569761 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW245569761 BCX0\">The contact center is no longer <\/span><span class=\"NormalTextRun SCXW245569761 BCX0\">just about answering<\/span><span class=\"NormalTextRun SCXW245569761 BCX0\"> calls \u2014 <\/span><span class=\"NormalTextRun SCXW245569761 BCX0\">it&#8217;s<\/span><span class=\"NormalTextRun SCXW245569761 BCX0\"> about <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW245569761 BCX0\">answering to<\/span><span class=\"NormalTextRun SCXW245569761 BCX0\"> a new era. One where AI meets empathy, and insights drive every interaction.<\/span><\/span><span class=\"EOP SCXW245569761 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p aria-level=\"3\"><b><span data-contrast=\"auto\">About the Episode:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Contact centers are undergoing a seismic shift.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Customers demand faster, smarter, and more personalized service. Leaders are racing to align technology, teams, and strategy \u2014 often all at once.<strong> So how do you lead when everything is changing\u2026 right now?<\/strong><\/span><strong>\u00a0<\/strong><\/p>\n<p><span data-contrast=\"auto\">In this episode of the Etech Leadership Table &amp; CX Podcast, we dive deep into <\/span><b><span data-contrast=\"auto\">\u201cThe Now\u201d of contact centers<\/span><\/b><span data-contrast=\"auto\"> with industry leader Kate Brouse and Melissa Wood. This conversation goes beyond buzzwords \u2014 it\u2019s a masterclass on <\/span><b><span data-contrast=\"auto\">realigning your contact center strategy for today\u2019s expectations<\/span><\/b><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p aria-level=\"3\"><b><span data-contrast=\"auto\">Why You Should Watch:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/p>\n<p aria-level=\"4\"><b><i><span data-contrast=\"auto\">\u2705 <span class=\"TextRun SCXW38062969 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW38062969 BCX0\">Close the Experience Gap<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW38062969 BCX0\"><span class=\"SCXW38062969 BCX0\">\u00a0<\/span><br class=\"SCXW38062969 BCX0\" \/><\/span><\/span><\/i><\/b><\/p>\n<p><span class=\"NormalTextRun SCXW243457194 BCX0\"> Learn why even \u201cgood enough\u201d customer service <\/span><span class=\"NormalTextRun SCXW243457194 BCX0\">isn\u2019t<\/span> <span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW243457194 BCX0\">enough anymore<\/span><span class=\"NormalTextRun SCXW243457194 BCX0\"> \u2014 and how AI can help bridge the gap.<\/span><\/p>\n<p aria-level=\"4\"><b><i><span data-contrast=\"auto\">\u2705 <span class=\"TextRun SCXW70174863 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW70174863 BCX0\">Align AI with Human Strategy<\/span><\/span><\/span><\/i><\/b><\/p>\n<p><span class=\"TextRun SCXW77940958 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW77940958 BCX0\"> Discover the practical steps to ensure your AI initiatives are truly <\/span><\/span><strong><span class=\"TextRun SCXW77940958 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW77940958 BCX0\">customer-centric<\/span><\/span><\/strong><span class=\"TextRun SCXW77940958 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW77940958 BCX0\">, not just tech trends.<\/span><\/span><\/p>\n<p aria-level=\"4\"><b><i><span data-contrast=\"auto\">\u2705 <span class=\"TextRun SCXW204778671 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW204778671 BCX0\">Clean Data = Clear Strategy<\/span><\/span><\/span><\/i><\/b><\/p>\n<p><span class=\"TextRun SCXW204778671 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW204778671 BCX0\"> Why your future with AI depends not just on tools, but on <\/span><\/span><span class=\"TextRun SCXW204778671 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW204778671 BCX0\">trustworthy, clean data<\/span><\/span><span class=\"TextRun SCXW204778671 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW204778671 BCX0\"> \u2014 and how to get it.<\/span><\/span><\/p>\n<p aria-level=\"4\"><b><i><span data-contrast=\"auto\">\u2705 <span class=\"TextRun SCXW174477719 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW174477719 BCX0\">Lead for What\u2019s Next<\/span><\/span><\/span><\/i><\/b><\/p>\n<p><span class=\"TextRun SCXW214931179 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW214931179 BCX0\"> Find out the top skills every contact center leader needs <\/span><\/span><span class=\"TextRun SCXW214931179 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW214931179 BCX0\">right now<\/span><\/span><span class=\"TextRun SCXW214931179 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW214931179 BCX0\"> to navigate rapid transformation.<\/span><\/span><\/p>\n<p><iframe loading=\"lazy\" title=\"The Now of Contact Centers | How to Balance AI with the Human Touch | Etech Podcast\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/nGCmmPxPgLc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p aria-level=\"3\">\n<p aria-level=\"3\"><strong><span class=\"TextRun SCXW95533527 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW95533527 BCX0\" data-ccp-parastyle=\"heading 3\">What <\/span><span class=\"NormalTextRun SCXW95533527 BCX0\" data-ccp-parastyle=\"heading 3\">You\u2019ll<\/span><span class=\"NormalTextRun SCXW95533527 BCX0\" data-ccp-parastyle=\"heading 3\"> Hear:<\/span><\/span><span class=\"EOP SCXW95533527 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/strong><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">How to know if your AI initiative in your contact center is worth fixing or shutting down<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Why AI should <\/span><i><span data-contrast=\"auto\">always<\/span><\/i><span data-contrast=\"auto\"> be designed with the customer in mind \u2014 not just internal efficiency<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">The biggest mistake leaders make when launching AI pilots in contact centers<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">What most contact centers are missing when it comes to data readiness<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">How to balance short-term fixes with long-term transformation<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b style=\"font-style: inherit;\"><span data-contrast=\"auto\">Meet the Experts:<\/span><\/b><span style=\"font-size: 16px;\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/www.linkedin.com\/in\/katebrouse\/\"><span data-contrast=\"auto\">Kate Brouse<\/span><\/a><span data-ccp-props=\"{}\"> : Brand Ambassador of CX, Outsource Consultants<\/span><\/li>\n<li><a href=\"https:\/\/www.linkedin.com\/in\/melissawoodetech\/\"><span data-contrast=\"auto\">Melissa Wood <\/span><\/a>: Dean of Leadership Development, Etech<\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\"> Watch Now: The Now of Contact Centers<\/span><\/b><\/p>\n<p><span class=\"TextRun SCXW115930470 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW115930470 BCX0\">Whether <\/span><span class=\"NormalTextRun SCXW115930470 BCX0\">you&#8217;re<\/span><span class=\"NormalTextRun SCXW115930470 BCX0\"> a CX leader, data strategist, or contact center executive, this episode gives you the clarity and roadmap to lead with confidence \u2014 in the now, and into <\/span><span class=\"NormalTextRun SCXW115930470 BCX0\">what\u2019s<\/span><span class=\"NormalTextRun SCXW115930470 BCX0\"> next.<\/span><\/span><span class=\"EOP SCXW115930470 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Tune in now to future-proof your Contact Center.<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The contact center is no longer just about answering calls \u2014 it&#8217;s about answering to a new era. One where [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":136226,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"episode_type":"audio","audio_file":"https:\/\/cdn.etechgs.com\/newetech2023\/wp-content\/uploads\/2025\/07\/Etech-CX-Podcast-Kate-Brouse.mp3","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"","filesize":"33.36M","filesize_raw":"34981534","date_recorded":"2025-07-22 07:22:16","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"1","itunes_episode_type":"full"},"tags":[37,38,25,40,31,44,45,46,47,42,29],"series":[24],"resource_topics":[],"resource_industries":[],"class_list":["post-136219","podcast","type-podcast","status-publish","has-post-thumbnail","hentry","tag-business","tag-customer","tag-customer-experience","tag-cxleadership","tag-etech","tag-etechpodcast","tag-future-of-ai-in-contact-centers","tag-futureofcx","tag-humanandai","tag-leadershipdevelopment","tag-podcast","series-leadership-and-cx-podcast"],"acf":[],"episode_featured_image":"https:\/\/demo.etslabs.ai\/etech26\/wp-content\/uploads\/2025\/07\/Podcast-2805-2025-Website-landing.jpg","episode_player_image":"https:\/\/demo.etslabs.ai\/etech26\/wp-content\/plugins\/seriously-simple-podcasting\/assets\/images\/no-album-art.png","download_link":"https:\/\/demo.etslabs.ai\/etech26\/podcast-download\/136219\/the-now-of-contact-centers-bridging-the-gap-between-high-tech-and-high-touch","player_link":"https:\/\/demo.etslabs.ai\/etech26\/podcast-player\/136219\/the-now-of-contact-centers-bridging-the-gap-between-high-tech-and-high-touch","audio_player":"<a class=\"wp-embedded-audio\" href=\"https:\/\/demo.etslabs.ai\/etech26\/podcast-player\/136219\/the-now-of-contact-centers-bridging-the-gap-between-high-tech-and-high-touch\">https:\/\/demo.etslabs.ai\/etech26\/podcast-player\/136219\/the-now-of-contact-centers-bridging-the-gap-between-high-tech-and-high-touch<\/a>","episode_data":{"playerMode":"dark","subscribeUrls":{"apple_podcasts":{"key":"apple_podcasts","url":"","label":"Apple Podcasts","class":"apple_podcasts","icon":"apple-podcasts.png"},"stitcher":{"key":"stitcher","url":"","label":"Stitcher","class":"stitcher","icon":"stitcher.png"},"google_podcasts":{"key":"google_podcasts","url":"","label":"Google Podcasts","class":"google_podcasts","icon":"google-podcasts.png"},"spotify":{"key":"spotify","url":"","label":"Spotify","class":"spotify","icon":"spotify.png"}},"rssFeedUrl":"https:\/\/demo.etslabs.ai\/etech26\/feed\/podcast\/leadership-and-cx-podcast","embedCode":"<blockquote class=\"wp-embedded-content\" data-secret=\"UMNgKJgLzQ\"><a href=\"https:\/\/demo.etslabs.ai\/etech26\/podcast\/the-now-of-contact-centers-bridging-the-gap-between-high-tech-and-high-touch\/\">The Now of Contact Centers: Bridging the Gap Between High Tech and High Touch<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/demo.etslabs.ai\/etech26\/podcast\/the-now-of-contact-centers-bridging-the-gap-between-high-tech-and-high-touch\/embed\/#?secret=UMNgKJgLzQ\" width=\"500\" height=\"350\" title=\"&#8220;The Now of Contact Centers: Bridging the Gap Between High Tech and High Touch&#8221; &#8212; Etech Global Services LLC\" data-secret=\"UMNgKJgLzQ\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/demo.etslabs.ai\/etech26\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n"},"_links":{"self":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/podcast\/136219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/podcast"}],"about":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/types\/podcast"}],"author":[{"embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/comments?post=136219"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/media\/136226"}],"wp:attachment":[{"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/media?parent=136219"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/tags?post=136219"},{"taxonomy":"series","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/series?post=136219"},{"taxonomy":"resource_topic","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/resource_topics?post=136219"},{"taxonomy":"resource_industry","embeddable":true,"href":"https:\/\/demo.etslabs.ai\/etech26\/wp-json\/wp\/v2\/resource_industries?post=136219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}