{"id":132871,"date":"2025-07-01T05:50:43","date_gmt":"2025-07-01T10:50:43","guid":{"rendered":"https:\/\/www.etechgs.com\/?post_type=podcast&p=132871"},"modified":"2025-07-01T05:50:43","modified_gmt":"2025-07-01T10:50:43","slug":"the-future-of-customer-success-whats-next","status":"publish","type":"podcast","link":"https:\/\/demo.etslabs.ai\/etech26\/podcast\/the-future-of-customer-success-whats-next\/","title":{"rendered":"The Future of Customer Success: What\u2019s Next?"},"content":{"rendered":"

It\u2019s not just about retaining customers anymore \u2014 it\u2019s about redefining success itself.<\/span><\/b>\u00a0<\/span><\/p>\n

Customer success has entered a new era \u2014 one shaped by AI, rising expectations, and shrinking patience. Today\u2019s CX leaders face mounting pressure to boost retention, increase renewals, and prove impact \u2014 with fewer resources and higher accountability.<\/span>\u00a0<\/span><\/p>\n

So what\u2019s the future of customer success? And how can leaders stay ahead of what\u2019s coming next?<\/span><\/b>\u00a0<\/span><\/p>\n

About the Episode:<\/span><\/b>\u00a0<\/span><\/p>\n

In this episode of the <\/span>Etech Leadership Table & CX Podcast<\/span><\/b>, customer success expert <\/span>Aaron Thompson<\/span><\/b> joins <\/span>Manu Dwievedi<\/span><\/b> for a real talk on how customer experience and success teams can stop chasing churn \u2014 and start owning the revenue conversation.<\/span>\u00a0<\/span><\/p>\n

This conversation isn\u2019t just thought-provoking \u2014 it\u2019s actionable, eye-opening, and built for every leader serious about turning customer experience into a measurable growth engine.<\/span>\u00a0<\/span><\/p>\n

Why You Should Watch:<\/span><\/b>\u00a0<\/span><\/p>\n

\u2705 Stop Churn Before It Starts<\/span><\/i><\/b>\u00a0<\/span><\/p>\n

Understand why the seeds of churn are planted early \u2014 and how onboarding, alignment, and product truth-telling can turn it around.<\/span>\u00a0<\/span><\/p>\n

\u2705 CSQL: The Game-Changer Metric<\/span><\/i><\/b>\u00a0<\/span><\/p>\n

Learn how tracking <\/span>Customer Success Qualified Leads (CSQLs)<\/span><\/b> can give your CS\/CX teams a real seat at the revenue table.<\/span>\u00a0<\/span><\/p>\n

\u2705 Beyond \u201cCheck-the-Box AI\u201d<\/span><\/i><\/b>\u00a0<\/span><\/p>\n

Discover why AI alone won\u2019t save you \u2014 unless it\u2019s backed by strategy, ownership, and education across your team.<\/span>\u00a0<\/span><\/p>\n

\u2705 Retention Is the New Acquisition<\/span><\/i><\/b>\u00a0<\/span><\/p>\n

Why the <\/span>second<\/span><\/i> renewal matters most \u2014 and how to build loyalty that sticks.<\/span>\u00a0<\/span><\/p>\n