{"id":106934,"date":"2025-01-10T07:14:49","date_gmt":"2025-01-10T12:14:49","guid":{"rendered":"https:\/\/www.etechgs.com\/?post_type=podcast&amp;p=106934"},"modified":"2025-01-10T07:14:49","modified_gmt":"2025-01-10T12:14:49","slug":"can-your-business-hear-the-whispers-before-the-scream","status":"publish","type":"podcast","link":"https:\/\/demo.etslabs.ai\/etech26\/podcast\/can-your-business-hear-the-whispers-before-the-scream\/","title":{"rendered":"Can Your Business Hear the Whispers Before the Scream?"},"content":{"rendered":"<p><b><span data-contrast=\"auto\">Discover How to Transform Customer Signals Into Success<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Every customer interaction tells a story. Some are loud and obvious, but most begin as whispers\u2014small signals of satisfaction or frustration. The challenge is: Can your business recognize these whispers before they turn into screams?<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In this <\/span><b><span data-contrast=\"auto\">Etech Leadership and CX Podcast<\/span><\/b><span data-contrast=\"auto\">, our expert panel explores how catching these early signals can redefine your business strategies. From actionable advice to proven solutions, this conversation is your key to unlocking new possibilities.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p aria-level=\"3\"><b><span data-contrast=\"auto\">Why You Need to Watch This Podcast:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Catch Issues Before They Escalate: <\/span><\/b>Learn how to identify small signs of customer dissatisfaction and address them before they grow into challenges.<\/li>\n<li><b><span data-contrast=\"auto\">Turn Insights Into Results: <\/span><\/b>Find out how customer data can be transformed into strategies that deliver measurable ROI.<span style=\"font-size: 16px;\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Real Stories, Expert Solutions<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"><b>: <\/b><\/span>Hear from industry experts about how they\u2019ve overcome challenges and achieved success through innovative approaches.<span style=\"font-size: 16px;\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Empower Your Teams<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"><b>: <\/b><\/span>Discover how to equip your agents and managers with the tools they need to create exceptional customer experiences every day.<span style=\"font-size: 16px;\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><iframe loading=\"lazy\" title=\"Can Your Business Hear the Whispers Before the Scream? |Prevent Customer Issues Before They Escalate\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/EMBwLeLaDBI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p aria-level=\"3\"><b><span data-contrast=\"auto\">Highlights From This Podcast:<\/span><\/b><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Spotting the Whispers:<\/span><\/b><span data-contrast=\"auto\"> Practical tips on identifying subtle customer feedback others may overlook.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">From Reactive to Proactive:<\/span><\/b><span data-contrast=\"auto\"> Why addressing concerns early leads to long-term success.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Real-Life Success Stories:<\/span><\/b><span data-contrast=\"auto\"> Learn from experts who\u2019ve turned customer challenges into growth opportunities.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Data That Drives Results:<\/span><\/b><span data-contrast=\"auto\"> See how insights can guide smarter, faster decisions for your business.<\/span><\/li>\n<\/ul>\n<p><b style=\"font-style: inherit;\"><span data-contrast=\"auto\">Meet the Experts:<\/span><\/b><span style=\"font-size: 16px;\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Melissa Wood<\/span><\/b><span data-contrast=\"auto\"> \u2013 Dean of Leadership Development, Etech<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Manu Dwievedi<\/span><\/b><span data-contrast=\"auto\"> \u2013 Senior Director of Etech Insights<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Jim Iyoob<\/span><\/b><span data-contrast=\"auto\"> \u2013 Chief Customer Officer, Etech<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Therin Harvey<\/span><\/b><span data-contrast=\"auto\"> \u2013 Thought Leader<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">What Are You Waiting For?<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The key to creating exceptional customer experiences is right here. Don\u2019t miss this chance to hear industry leaders share their strategies for transforming customer signals into business success.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ud83c\udf99\ufe0f <\/span><b><span data-contrast=\"auto\">Listen Now and Be Part of the Journey<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Subscribe to our podcast on YouTube and follow us on social media for updates, exclusive content, and engaging discussions.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Take the next step in delivering extraordinary customer satisfaction.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Discover How to Transform Customer Signals Into Success\u00a0 Every customer interaction tells a story. Some are loud and obvious, but [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":106935,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"episode_type":"audio","audio_file":"https:\/\/cdn.etechgs.com\/newetech2023\/wp-content\/uploads\/2025\/01\/Therin-Harvey-Podcast.mp3","podmotor_file_id":"","podmotor_episode_id":"","cover_image":"","cover_image_id":"","duration":"32.13","filesize":"44.62M","filesize_raw":"46787679","date_recorded":"2025-01-10 07:14:49","explicit":"","block":"","itunes_episode_number":"","itunes_title":"","itunes_season_number":"1","itunes_episode_type":"full"},"tags":[37,38,31,29,36],"series":[24],"resource_topics":[],"resource_industries":[],"class_list":["post-106934","podcast","type-podcast","status-publish","has-post-thumbnail","hentry","tag-business","tag-customer","tag-etech","tag-podcast","tag-tech","series-leadership-and-cx-podcast"],"acf":[],"episode_featured_image":"https:\/\/demo.etslabs.ai\/etech26\/wp-content\/uploads\/2025\/01\/THERIN-HARVEY-Thought-Leader.jpg","episode_player_image":"https:\/\/demo.etslabs.ai\/etech26\/wp-content\/plugins\/seriously-simple-podcasting\/assets\/images\/no-album-art.png","download_link":"https:\/\/demo.etslabs.ai\/etech26\/podcast-download\/106934\/can-your-business-hear-the-whispers-before-the-scream","player_link":"https:\/\/demo.etslabs.ai\/etech26\/podcast-player\/106934\/can-your-business-hear-the-whispers-before-the-scream","audio_player":"<a class=\"wp-embedded-audio\" href=\"https:\/\/demo.etslabs.ai\/etech26\/podcast-player\/106934\/can-your-business-hear-the-whispers-before-the-scream\">https:\/\/demo.etslabs.ai\/etech26\/podcast-player\/106934\/can-your-business-hear-the-whispers-before-the-scream<\/a>","episode_data":{"playerMode":"dark","subscribeUrls":{"apple_podcasts":{"key":"apple_podcasts","url":"","label":"Apple Podcasts","class":"apple_podcasts","icon":"apple-podcasts.png"},"stitcher":{"key":"stitcher","url":"","label":"Stitcher","class":"stitcher","icon":"stitcher.png"},"google_podcasts":{"key":"google_podcasts","url":"","label":"Google Podcasts","class":"google_podcasts","icon":"google-podcasts.png"},"spotify":{"key":"spotify","url":"","label":"Spotify","class":"spotify","icon":"spotify.png"}},"rssFeedUrl":"https:\/\/demo.etslabs.ai\/etech26\/feed\/podcast\/leadership-and-cx-podcast","embedCode":"<blockquote class=\"wp-embedded-content\" data-secret=\"utEw6habOO\"><a href=\"https:\/\/demo.etslabs.ai\/etech26\/podcast\/can-your-business-hear-the-whispers-before-the-scream\/\">Can Your Business Hear the Whispers Before the Scream?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/demo.etslabs.ai\/etech26\/podcast\/can-your-business-hear-the-whispers-before-the-scream\/embed\/#?secret=utEw6habOO\" width=\"500\" height=\"350\" title=\"&#8220;Can Your Business Hear the Whispers Before the Scream?&#8221; &#8212; Etech Global Services LLC\" data-secret=\"utEw6habOO\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! 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