David Carrizales – Etech Global Services LLC

5 Easy Steps to Build a Successful Customer Support Team

A functional customer support team is essential to the success of your business. Many customers view the support team as […]

While every company thirsts for growth, that increase in business could leave your revenue parched. It makes sense that you […]

There are a lot of misconceptions when it comes to call centers and how people perceive them. They don’t often […]

For a business to experience consistent growth, it needs repeat customers. It is more expensive to attract new customers than […]

Where does FCR rank in your list of priorities? The role of the contact center is to offer customer services […]

Selling your products or services requires regular and consistent communication with your customers. In the traditional model, push marketing was […]

Loyal customers are an asset to an organization, and the secret weapon to win them is offering superior customer experiences. […]

Contact centers measure and monitor everything that happens with its employees, customers, and technology. The result is a compilation of […]

Call/Chat etiquette is one of the most important aspects that can make or break your contact center. When your agents, […]

There is a huge difference between attracting leaders and followers. The ability to attract leaders who can take over your […]