One of our clients in the leadership coaching space shared their appreciation for the marketing and social media campaigns we’re running for their bootcamp. They felt inspired by the comprehensive service experience — from campaign execution to website updates — and highlighted our team as their go-to partner. Special kudos were shared for one of our team members’ exceptional efforts!
CEO, CreovAI | Strategic Growth Advisor
Robert Beasley builds growth engines that scale. As CEO of CreovAI and strategic advisor to ETSLabs, he brings two decades of transforming tech innovations into market dominance.
CEO & Chief Learning Officer, SymTrain | Innovation Catalyst
Dan McCann solves tomorrow’s problems today. As SymTrain co-founder and ETSLabs innovation advisor, he brings entrepreneurial vision and hands-on contact center innovation that perfectly amplifies QEval’s performance management revolution.
Chief Data Strategy Officer
Shawndra Tobias transforms chaos into clarity. At ETSLabs, she’s the strategic architect behind the data science revolution that makes QEval not just smart, but strategically brilliant.
Her journey from Etech sales agent in 2000 to Chief Data Strategy Officer reads like a masterclass in understanding every facet of contact center operations. Each role—from OSS Reporting Specialist to SVP of Customer Experience—sharpened her ability to see patterns others miss and transform operational challenges into competitive weapons.
Shawndra orchestrates ETSLabs’ enterprise-wide data strategy while leading the Etech Insights team and Program Implementation division. Her system audits, capacity planning, and quality assurance programs ensure QEval delivers both efficiency and impact—every single time.
Beyond revolutionizing data strategy, Shawndra champions community impact through servant leadership with Keep Lago Vista Beautiful, Wee Rescue, United Way, and Nacogdoches Boys & Girls Club.