About ETS
Our Story
Founded in 2003, ETS Labs has established itself as a leading AI software company, processing billions of customer interactions and earning recognition as a trusted enterprise AI company among Fortune 500 organizations worldwide. We’re not consultants who discovered AI—we’re an AI innovation lab company that has been pioneering AI technology company solutions for over two decades.
As a dedicated contact center AI company, our journey began with a simple mission: make AI accessible, explainable, and immediately valuable for large organizations. Our evolution from AI vendor to comprehensive AI platform company reflects our commitment to enterprise-grade solutions.
Today, we continue that mission as a premier AI solutions provider, delivering cutting-edge AI technology that integrates seamlessly into existing enterprise infrastructure while providing the transparency and control that Fortune 500 companies demand from their AI vendor partnerships.
The solution
QEval call center QA software built different
Advanced call center quality assurance with 100% coverage
Speech analytics call center technology you can trust
Quality monitoring software deployed in 30 days
Real-time contact center quality monitoring insights
Features
Call Center Quality
Monitoring Software
Features
01
Complete Quality Monitoring
Coverage
Advanced call center quality assurance software that analyzes every call, chat, and email across all channels with comprehensive speech analytics.
02
Speech Analytics Call Center Technology
Industry-leading call center voice analytics with explainable AI. Understand the ‘why’ behind every quality monitoring insight with full transparency.
03
Real-Time Call Monitoring
Transform agent performance with instant feedback through our call center agent monitoring software and personalized coaching recommendations.
04
Rapid QA Software Deployment
Industry-fastest contact center quality management software implementation. From contract to production in 30 days with pre-built integrations.
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Call Center Quality Monitoring Tools & Integrations
Call Monitoring Software Integrations
- Genesys Cloud & Engage
- NICE CXone & inContact
- Five9, Avaya, Cisco
- Amazon Connect
- Custom APIs for contact center quality management
Call Center Compliance Monitoring
- SOC 2 Type II certified
- GDPR & CCPA compliant quality assurance
- End-to-end encryption for speech analytics
- On-premise deployment available
Enterprise Quality Monitoring Scale
- Process millions of interactions daily
- Speech analytics in 40+ languages
- 99.9% uptime SLA for call center operations
- Global deployment capabilities
Innovation Lab
From innovation to enterprise impact
What started in our labs now processes billions of customer interactions. Our proprietary AI technology delivers measurable results for the world’s largest enterprises.
99.9%
Uptime Reliability
45%
Cost Reduction
3.2x
Agent Efficiency
24/7
AI Support
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Experience enterprise live chat software with AI chatbot, proactive engagement, and omnichannel platform proven across Fortune 500 organizations.
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